Dina Shalab Email & Phone Number

Pleasanton, California, US

Pleasanton, California, US

Drive CX value, best practices in SaaS Cloud CEM (customer experience management), EFM (enterprise feedback management) platform features by developing and launching strategic technical programs for clients. Partner closely with the Medallia Commercial Sales team on new business opportunities by responding to RFPs/RFIs/RFQs; support sales meetings, run.

Austin, TX, US

• Worked jointly with Direct Sales and Account Management groups to provide scoping, solutioning and estimation of the Professional Services effort required for new sales opportunities.
• Worked with cross-functional partners (Project Managers, Operations, Technical Consultants, Delivery, Practice Vertical Leads/Directors/Managers) to develop, deliver and sell high-impact Professional Services Value.
• Created Statements of Work and develop cost estimates for Professional Services efforts; Present to prospective Customers contents of the SOW; Provide explanations to Prospects for questions regarding NetSuite.
• Maintained Professional Services Engagement Record updates within our internal sales force automation system to manage and prioritize Professional Services sales opportunities.
• Understood value proposition of the public cloud and assisted in the delivery of cloud SaaS engagements.
• Supported Emerging Non-Profit/General Business Sales team in FY20 with over 40deals from initial discovery to new business opportunity; successfully closed/won 20net new deals with the largest logo a COVID Essential.

Austin, TX, US

• Engaged with C-level executives to analyze needs, understanding business processes, identifying strategic priorities, determining requirements and aligning related solutions.
• Partnered with senior account executives to identify, prospect, qualify, and introduce organizations to NetSuite's business solutions.
• Maintained a working knowledge of the NetSuite ERP Suite.
• Top Performer FY19 Q4 125%; Selected to run biweekly global calls as a "Subject Matter Expert".
• Influenced FY19 pipeline with over $1.5 Million in recurring commit; 15 net new deals over $1 Million ARR (annual recurring revenue).

Austin, TX, US

• Completed a full-time degree required internship working with total quality management team and senior staff while researching data to assist in development of project scope, define requirements, and proposed changes.
• Compiled reports and analyzed data on the hospital's Department of Health and Human Services (HHS) Medicaid CHIP Quality and Efficiency Improvement Program for presentation by c-level executives.
• Gathered and compiled patient education publications from an A-Z subject index through a standardized, easily accessible internal review process in accordance with regulatory requirements to improve patient-provider.
• Gained working knowledge of quality improvement tools and methods (project plans, project charters, scorecards, customer feedback tools, process flowcharts, PDSA, Lean Six Sigma, Root Cause Analysis, SWOT Analysis, etc.)
• Assisted with implementation of policies and procedures for the quality assurance and improvement function of facility which improved compliance with the Joint Commission and regulatory bodies.