David Shannon Email & Phone Number

Wickford, Gb

London, England, United Kingdom

Leading a group of Product Managers owning the end-to-end of core business and technology capabilities. Examples of products range from order management applications, allocation tools and CASS compliant reconciliation tools. Due to PrimaryBid being a start-up/scale-up business, some of these products are created from inception to production by myself and my team. Common responsibilities involve stakeholder management, problem discovery and validation, experimenting and testing to capture the… Show more Leading a group of Product Managers owning the end-to-end of core business and technology capabilities. Examples of products range from order management applications, allocation tools and CASS compliant reconciliation tools. Due to PrimaryBid being a start-up/scale-up business, some of these products are created from inception to production by myself and my team. Common responsibilities involve stakeholder management, problem discovery and validation, experimenting and testing to capture the users needs & requirements. The role includes design, planning, test strategising, GTM readiness for the business.Below are some of the successful product builds, integrations and iterations my team and I have implemented:• Fully design and formally documented the business requirement for a double-entry books and records application to adhere to the FCA CASS Rulebook which includes, Journal Uploads, Open-Item accounting (matching), Auto-Matching, Journal views and reporting such as CMAR and CASS Daily Calculation Reporting.• Compliant investment platform to collect demand from Retail Investors and Eligible Counterparties.• Multiple Payment Providers integrated into the platform for both Card Payments (WorldPay) & Open Banking Payments (PLAID)• Operational and compliant reconciliation tool to test the integrity of PrimaryBids Investment Platform. Enabling the operations team to complete 1LOD and 2LOD on BAU. • Settlement tool to manage the settlement of assets between Retail Users and their Settlement Agents. • Statement application to report transactions via digital channels to our end-users for their record keeping and meeting our regulatory duties.• Allocation function within the system which records allocation decisions and releases automated contract notes and refunds to end-users seamlessly.• Integrated Asset Ledgers to account for the flow of Assets through the settlement life-cyle;• Enable Cross-Border functionality inside the platform. Show less

London, England, United Kingdom

London, England, United Kingdom

• Fully design and formally document the business requirement for a double-entry books and records application to adhere to the FCA CASS Rulebook which includes, Journal Uploads, Open-Item accounting (matching), Auto-Matching, Journal views and reporting such as CMAR and CASS Daily Calculation Reporting.• Initiate design and documentation for the User Experience (UX) and the applications Front End Interface to support the business requirements and user needs.• Fully document the… Show more • Fully design and formally document the business requirement for a double-entry books and records application to adhere to the FCA CASS Rulebook which includes, Journal Uploads, Open-Item accounting (matching), Auto-Matching, Journal views and reporting such as CMAR and CASS Daily Calculation Reporting.• Initiate design and documentation for the User Experience (UX) and the applications Front End Interface to support the business requirements and user needs.• Fully document the requirement for the integration of a new Payment Provider such as WorldPay to enable the company to retrieve client money effectively and record events through the reconciliation tool.• Fully engage full stack engineers and developers to build and delivery application daily through stand-ups/scrums and backlog management & refinement.• Project manage the delivery of the product which includes planning, organising, monitoring and managing stakeholders through all Risks, Actions, Issues and Decisions. Show less

London, United Kingdom

Focused on the implementation and transition of Transfer Agency for Schroders UK Funds from SS&C (formerly DST) to HSBCs new UK Transfer Agency Services. (Successfully migrated on 22nd June 2020).Some examples of my core areas of focus were:• Co-ordinating and supporting activities associated with defining and implementing the target operating model(s) that underpin Schroders Global Transfer Agency strategy within regulation and compliance including CASS and COBS… Show more Focused on the implementation and transition of Transfer Agency for Schroders UK Funds from SS&C (formerly DST) to HSBCs new UK Transfer Agency Services. (Successfully migrated on 22nd June 2020).Some examples of my core areas of focus were:• Co-ordinating and supporting activities associated with defining and implementing the target operating model(s) that underpin Schroders Global Transfer Agency strategy within regulation and compliance including CASS and COBS regulations.• Co-ordinating and supporting activities associated with defining and implementing detail operation material (e.g. Business Process Maps, Procedures, Controls frameworks, training) for all impacted parties and all processes which include dealing, onboarding, cash & settlement and CASS & regulatory reporting.• Support the preparation and execution of the project test phases (UAT, Dress Rehearsals & Model Office).• Support the programme work streams to ensure alignment of approach, design and deliverables.• Maintain and track programme risks, issues and actions;• Implement 3rd Party Plug-in setup and oversight (Calastone, EMX, Clearstream, CREST, HSBC Broker link) into the new TA platform;• Align new Cash Management and Banking Setup for new TA oversight;• Implement new Management Accounting Reporting and ledgers;• Operational Readiness; and Early life business support following the migration onto the new platform. Show less

London, Greater London, United Kingdom

Principle Consultant at Assurance Programme Solutions offering Change & Transformation Specialists for the Wealth & Asset Management Industry. Sub contracted as a Project Manager to deliver a number of high profile projects for DST such as, full rebranding projects and client Brexit deliverables (OEIC to SICAV conversions), across different platforms and applications.Responsibilities consist of:* Risk, Actions, Issues and Decision management.* Solution building for… Show more Principle Consultant at Assurance Programme Solutions offering Change & Transformation Specialists for the Wealth & Asset Management Industry. Sub contracted as a Project Manager to deliver a number of high profile projects for DST such as, full rebranding projects and client Brexit deliverables (OEIC to SICAV conversions), across different platforms and applications.Responsibilities consist of:* Risk, Actions, Issues and Decision management.* Solution building for deliverables.* Business analyse on holistic processing to ensure design of deliverables are achievable.* Adhere to in-house project governance structure based on waterfall methodology.* Management of internal and external stakeholders in steer co meetings and regular servicing/project updates.* Financial estimating, forecasting and budget management.* Management of testing scope and deliverables.* Manage dependencies in line with project planning.* Completion of project documentation such as initiation documents, runbooks and project plans.* QA on task completions.* Preventative action and lessons learnt management following live support upon completion of projects. Show less

Luxembourg

London

• Managing the relationship between TPA and Castle Trust for their Investment Operation.• Designing and developing new processes in the Investment Operation in readiness to bring the full administration in house. • Coordinating with internal and external experts to develop the full CASS compliant model for the new Investment Operation.• Provide advice on requirements to build a finance operation which allows a clear, concise and simple CASS compliant process to reconcile with… Show more • Managing the relationship between TPA and Castle Trust for their Investment Operation.• Designing and developing new processes in the Investment Operation in readiness to bring the full administration in house. • Coordinating with internal and external experts to develop the full CASS compliant model for the new Investment Operation.• Provide advice on requirements to build a finance operation which allows a clear, concise and simple CASS compliant process to reconcile with precision and highlight exceptions promptly.• Vendor engagement to supplement core SaaS solutions to act as a bolt on in supplying a complete Investment Operation.• Building, creating and resourcing a new contact centre, back office and complaints department for the full administration of our operation in house.• Providing and documenting holistic processes on all operations currently with TPA and for the new operation model to ensure compliant controls in place which adhere to the CASS rules.• Writing procedures for all in house Investment Operation technical tasks which include dealing and corporate actions (distributions and maturities).• Answering and directing TPA through change management and referrals throughout the business day.• Proposing and implementing change for current and new model in the Investment space.• Ensuring quality is maintained at the highest of levels and scoping quality assurance programmes in readiness for the new operation for when this is house.• Continue support and manage day 2 changes in the new operation. Show less

London, United Kingdom

• Work simultaneously with stakeholders and TPA to share best practises and efficiencies to ensure a top tier client service is being delivered to our clients.• Identify internal processing gaps and develop procedures.• Communicate appropriate and important information to stakeholders. • Perform regular governance meetings with TPA client services teams to ensure the service provided is to the highest standard and all controls and procedures are being met and… Show more • Work simultaneously with stakeholders and TPA to share best practises and efficiencies to ensure a top tier client service is being delivered to our clients.• Identify internal processing gaps and develop procedures.• Communicate appropriate and important information to stakeholders. • Perform regular governance meetings with TPA client services teams to ensure the service provided is to the highest standard and all controls and procedures are being met and developed.• Identify and implement change to TPA processes to reduce complaints and inefficient processes.• Provide guidance and support on complaint response to meet the FCA requirements.• Ensure all areas of business internally are informed of ongoing changes implemented with TPA.• Gather feedback and review process/procedures to ensure communication between other stakeholders and TPA are working effectively and without any issues.• Ensure audit is in place for governance and controls.• Participate in projects in the business in preparation for further change and development.• Ensure TPA knowledge is to the highest standard by updating knowledge hubs and performing regular meetings with the teams directly to provide feedback.• Review of TPA procedures to ensure the processes in place are compliant, efficient and meet client and business expectations.• Review service by TPA consistently to ensure they are delivering as agreed.• Owning relationships with 3rd party vendors to meet management company requirements.• Participate in service level reviews with TPA to ensure the highest standard is being delivered. Show less

London, United Kingdom

Investor Services Team Manager (Jan 15 - Dec 15)Investor Services Deputy Manager (Sep 14 - Dec 14)Intermediary Services Consultant (Mar 14 - Aug 14)• Co Manage a client services team of 24 in the intermediary and retail space of UK asset management.• Maintain KPI's and consider different strategies to protect these alongside transitions in the team and across the department.• Manage team members through Personal Improve Plans due to development and attitude to their… Show more Investor Services Team Manager (Jan 15 - Dec 15)Investor Services Deputy Manager (Sep 14 - Dec 14)Intermediary Services Consultant (Mar 14 - Aug 14)• Co Manage a client services team of 24 in the intermediary and retail space of UK asset management.• Maintain KPI's and consider different strategies to protect these alongside transitions in the team and across the department.• Manage team members through Personal Improve Plans due to development and attitude to their work.• Issue and error management – Work toward personal developments and preventative actions to mitigate further incidents happening.• Manage team members through TUPE regulations along with redundancy.• Projects to assist the migration to a new TPA whilst ensuring the running of the team is maintained and focused on reducing backlogs and open referrals before live date.• Ensure all breaches, error, potential errors, saves and complaints are fed back, gain a two way understanding of why the incident happened and prevent reoccurrence with the consultant.• Responsible for all recruitment in the UK Funds Client Services contact centre along with training plans and active learning.• Ongoing 1:1 meetings, mid years and end of year reviews for direct reports.• Running de-risking and business simplification projects from end to end for the client services.• Identify and pursue opportunities to ensure client accounts are in good order and their information up to date for future transitional projects. • Support the business with any relevant remediation tasks in order to improve our book of business; ensuring actions are recorded and fed back accordingly. Show less

Basildon

• The developing, processing and reconciling of redemptions, subscription, commission and distributions in trading & ledger systems.• Completing the integrity reconciliation between dealing and ledger systems for a cross currency, split register investment model.• Ensuring the client money controls are functioning and that all funding and payments are within regulation and no excesses or shortfalls are present.• Monitoring and reconciling cash breaks caused by amendments in client… Show more • The developing, processing and reconciling of redemptions, subscription, commission and distributions in trading & ledger systems.• Completing the integrity reconciliation between dealing and ledger systems for a cross currency, split register investment model.• Ensuring the client money controls are functioning and that all funding and payments are within regulation and no excesses or shortfalls are present.• Monitoring and reconciling cash breaks caused by amendments in client transactions and cancellations.• Creating and processing liquidation and creations between Management Company, administrator, custodian and trustee.• Developing and new process to execute corporate events such as distributions, initial commission, trailer fees and AMC rebates on a multi-currency platform.• Reviewing and developing procedures to ensure they meet regulations and demands.• Running and creating reports to ensure all work has been concluded and processed correctly and of which can be used widely throughout the business.• Investigating and resolving any queries concerning the processes of which any team executes in European finance.• Active involvement in the project teams to onboard new clients and new products over a multi-currency platform.• Creating new procedures to ensure the daily running of the new business is successful and meets requirements.• Organising checklists and tick sheets to ensure the smooth running of BAU processes when ongoing projects go live.• Training staff on-shore and off-shore (India) of the processes within the finance department ensuring all procedures are met to a high standard.• Rectifying any defects to ensure business developments and gaps within projects are identified and fixed.• Participate in meetings to report on progress and provide feedback to internal and external clients.• Point of contact for complex and risky enquiries for all departments such as registration, deal amends, dealing and finance. Show less

Chelmsford, United Kingdom

• Receiving, investigating and answering queries from Private Investors, IFA’s and Management Companies.• Adhering to financial regulations including KYC.• Ensuring Service Level Agreements (SLA) and Key Performance Indicators (KPI) are met.• Promoting clear and accurate communication within the team to maintain high performance and understanding. • Adhering to business demands depending on work volumes and responding to queries by letter, email, fax or phone.• Support… Show more • Receiving, investigating and answering queries from Private Investors, IFA’s and Management Companies.• Adhering to financial regulations including KYC.• Ensuring Service Level Agreements (SLA) and Key Performance Indicators (KPI) are met.• Promoting clear and accurate communication within the team to maintain high performance and understanding. • Adhering to business demands depending on work volumes and responding to queries by letter, email, fax or phone.• Support management in training and developing the team to improve their personal knowledge and skills.• Identifying weaknesses in any processes used.• Isolating gaps in knowledge and developing relevant resources to improve it.• Always put the customer first to provide an excellent customer service while adhering to a ‘Treating Clients Fairly’ policy. Show less

London, United Kingdom

Throughout my trainee position within Tullett Prebon I was provided the opportunity to progress my knowledge and understanding within the money markets; liaising with banking clientele and senior brokers within the industry extended my knowledge of the present market and its impact it has on society. The job role introduced me to a number of markets within the industry such as the Sterling and Non-Banking, Bonds, FRN’s, FRO, SONIA’s, FRA’s e.t.c. all of which I gained a general understanding… Show more Throughout my trainee position within Tullett Prebon I was provided the opportunity to progress my knowledge and understanding within the money markets; liaising with banking clientele and senior brokers within the industry extended my knowledge of the present market and its impact it has on society. The job role introduced me to a number of markets within the industry such as the Sterling and Non-Banking, Bonds, FRN’s, FRO, SONIA’s, FRA’s e.t.c. all of which I gained a general understanding of. Whilst being introduced to the different products Tullett Prebon are involved in I have also gained knowledge into the operating systems that are used for settlements, liaising and the ability to seek information on stock i.e. Bloomberg, Reuters, MBS, AS400 and ODET. General Duties within my job role included; the production of market prices to senior brokers, Liaising with clientele and fellow colleges and a general obligation of which involved assisting the senior brokers in their everyday duties. Reason for DepartureRedundancy Show less