Deep Singh Email & Phone Number

18+ Years IT experience with 15+ years in Salesforce.com CRM Platform both as Administrator / Developer, and Architect; and 3+ years of experience with Microsoft .Net technologies with expertise in Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, Multi-tier, web-based, and portals based object oriented enterprise applications.Salesforce Certified Developer & Administrator. APTTUS CPQ Certified, Certified Scrum Master (CSM) and ITIL Foundation Level certified.Experience in application architecture, development, administration, configuration, Implementation, and Support of salesforce CRM applications leveraging Force.com Platform.Worked on Salesforce Lightning, Service Cloud, Sales Cloud, Salesforce automation, Salesforce CPQ, Account & Contact management, Lead management, Case management, Campaign management, User & Profile administration. Implementation of Service Cloud Console, Sales Cloud Console, Customer Portals, Communities management Systems, Chatter, Answers, Solutions, Live Agent (Chat), Sites, Salesforce Knowledge, Libraries / Workspaces, Content , Omni Channel, and Service Cloud Voice (SCV) using Amazon Connect.Implemented Salesforce Knowledge using Knowledge Centered Support (KCS). Extended knowledge to customers through Salesforce Libraries, and Articles using Customer Portals leveraging Force.com Sites.Used Force.com Web services API, and MuleSoft for Salesforce Integration with diverse platforms. Worked on Force.com IDE, and Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.Experience in managing salesforce.com Sandbox, Scratch Orgs, and Production environments and Production Deployment using, Visual Studio Code, Salesforce CLI, Salesforce DevOps Center, Copado, Eclipse, or Change Sets following proper Change Management Procedures, and Approvals.Implemented custom profiles, role hierarchy, sharing rules, and security model at object, field, and record level for different users at different levels of organization.Specialties: Salesforce CRM, Salesforce CPQ, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Workflow & Approvals, Flows, Flow Builder, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.C#, ASP.NET, VB.NET, HTML, XHTML, XML, XPATH, SQL, Visual Studio, Microsoft SQL Server 2005, MS Access