David Spanne Email & Phone Number

San Francisco

San Francisco Bay Area

- Provide on-site support for all IT services needs for clients in the financial services sector. - Migrate offices to new locations, deploying new infrastructure and endpoint hardware.- Deploy infrastructure projects, migrating users to hybrid or Azure AD cloud infrastructure and email.- Provide remote support, second and third tier escalations, resolving network, application, Citrix, VPN, and other issues for users working remotely during Covid lock down.- Provision new computers remotely during Covid.

San Francisco Bay Area

- On site support visits supporting SMB clients with virtualized Windows and Cisco infrastructures. - Process documentation and standardization. - Client development. - Security Audits.

Oakland, Ca

Embedded IT for a para-transit company.

San Francisco, California

- Coordinated services for 5 different clients. - Audited failed migration of file services to cloud and recovered over .5 TB of data. - Developed proposal for implementation of an RMM/ITSM system. - Proposed the use IT Glue as a documentation system, which was adopted. - Managed Datto Devices and performed quarterly DR testing and reporting for clients. - Deployed and documented a standardized set of AD policies for all the clients I managed, including the automated capture of BitLocker keys that were being manually captured.

- Managed the Service desk, supervising service ticket distribution, and scheduling of service calls. - Established a standardized portable tool set deployed to all managed servers and workstations. - Deployed and documented standardized set of AD policies for all managed clients. - Replaced all prior AV clients and deployed new cloud AV client to more than 500 managed endpoints. - Managed VMware and Hyper-V virtualized server replacement and encryption projects. - Supervised tickets escalated to our NOC team, and administer auto generated monitoring tickets. - Created auditing system for email mailbox accounting for client cost recuperation. - Resolved issues with client contacts regarding service coordination client complaints. - Managed all Datto BDR Devices, deployed to the majority of clients.

- Deployed all new server hardware with VMware virtualilzed Windows servers. - Installed an enterprise endpoint encryption solution for regulatory compliance. - Replaced backup to tape with AppAssure hardware for servers and improved data redundancy for multiple BDR scenarios, with a projected RTO of less than 2 hours. - Upgraded phone system with an ROI of less than 7 months, with ongoing 40% monthly cost savings. - Deployed multiple MFDs decreasing costs by over 90% per page, while increasing functionality. - Implemented an internal cloud backup system for workstations with Crashplan, with 15 minute snapshots and user accessible restoration of files, for a onetime cost of less than $100 per user. - Managed all IT and telecom purchasing, including wireless broadband. - Installed an automated inventory system and audit of computer software and hardware, with comprehensive asset reports, at no cost. - Performed proactive software licensing audits that avoided substantial licensing penalties. - Established two additional satellite offices. - Facilitated transition of all IT systems to new corporate ownership.

Dublin, Ca

- Supported 20 networked offices and over 250 employees.- Administered a Terminal Server system for Escrow and all IT and phone equipment within the offices.- Implemented an automated system for the inventory and audit of computer software and hardware, with comprehensive asset reports.- Deployed HP Web Jetadmin to administer all printers.- Developed a standardized XP image, including extensive workstation policies and server directed logon.cmd and performed a complete migration from Windows 2000 using Ghost for deployment. - Deployed 2003 servers in each office to facilitate use of roaming profiles on workstations and simplify printer management.- Designed a new intranet website for the dissemination of information within the offices.- Coordinated the opening and closing of offices with contractors, corporate, and Telco.

- Primary for all user account creation, which I automated through batch scripting, for a network of 7000 users.- Re-established introductory IT training program for "super users" so as to filter and decrease the number of support calls to network support. - Wrote batch procedures for user account and profile administration, registry edits and Policy templates for NT/XP, and improved the implementation of roaming profiles.- Wrote standards, process documentation, training manuals.- Diagnosed several systemic problems and design failures with the workstation image implemented throughout the organization.

- Access database programmer, web development, and end user training support.- Created Access database that tracked casualty reports, parts, vendors, and contracts for repair of Coast Guard Pacific fleet.- Developed and taught MS Office short courses targeting specific repetitive support issues.- Developed intranet site for internal information exchange.- Served as liaison between system users and technical support unit. Recruited to join support unit.

Preceding contract holder to CSC. The same job and tasks as CSC.

Walnut Creek, Ca

Bachelor Of Science (Bs)

Jd