• Led the end-to-end implementation of APS FIRE, improving Time to Value (TTV) by 50%, reducing the average TTV to just 2 weeks.• Accelerated project timelines, reducing completion time from 4 months to just 6 weeks, significantly enhancing efficiency and client satisfaction.• Develop and deliver monthly tailboard trainings, aimed at client education and ensuring consistent adherence to best practices.• Oversee and coordinate support team efforts improving initial response time by… Show more • Led the end-to-end implementation of APS FIRE, improving Time to Value (TTV) by 50%, reducing the average TTV to just 2 weeks.• Accelerated project timelines, reducing completion time from 4 months to just 6 weeks, significantly enhancing efficiency and client satisfaction.• Develop and deliver monthly tailboard trainings, aimed at client education and ensuring consistent adherence to best practices.• Oversee and coordinate support team efforts improving initial response time by 33% and resolution time by over 40%• Key contributor to product development, serving as a primary stakeholder in the addition of 4 major features and numerous minor improvements, driving overall software improvement. Show less

• Onboarded new ticketing software and created workflow to ensure quick and efficient response to clients.• Sole support contact for over 22 emergency response departments• Built support team knowledge base including over 30 SOP's and procedures• Oversaw onboarding of new CRM

Lead for multiple product lines including domestic and international supply chain.

Domestic and International category allocation specialist.

Workforce analyst for Melaleuca Call center. Forecast specialist for Spanish and Mexico markets