Daniel Shipley Email & Phone Number

Kingston Upon Hull, GB

Hessle, East Yorkshire

Hull, United Kingdom

My role at Advanced365 is to be part of the 2nd Line Service Desk team, taking incoming calls from clients whom have higher complexity systems & software packages in place. Or from clients whom have chosen a support package which has their tickets automatically escalated, bypassing the main Service Desk.We get calls escalated to the Help Desk system from.

Beverley, East Yorkshire & Preston, Lancashire

My IT Help Desk role was Tupé transferred over to Blue Chip Data Systems after the acquisition of Chem-Dry UK Ltd to a new parent company, whom already utilised Blue Chip Data System's IT Support Services.I retained the same role & duties from Chem-Dry UK Ltd, but some additional duties included:-Worked within a team of 5 people providing 2nd Line IT.

Beverley, East Yorkshire

At Chem-Dry UK Ltd I was single-handedly the main Help Desk Analyst & First Line Support Technician, taking calls from the 400 users within the building and from all of the field based users, as well as from all of the 110 Franchises across the UK, Scotland and Ireland that Chem-Dry UK Ltd have. I dealt with IT hardware and consumable suppliers, to arrange.

I used many different software packages whilst working for the NHS in Hull, including the full Microsoft Office 2007 suite, Touchpaper Help Desk, Active Directory 2003, Remote Desktop technologies, and more. Plus many NHS specific applications, including PowerTerm Plus (TELNET), NHS CRS National Spine database, MyID Smartcard Management system and.

I started at Chem-Dry UK Ltd on a work-placement in July 2005 as part of my NVQ, which I completed within 3-months. Following the completion of my NVQ I was successful in my application for a permanent role.At Chem-Dry UK Ltd I was single-handedly the main Help Desk Analyst & First Line Support Technician, taking calls from the 400 users within the.

It User Level 1 & 2

Gcse, A - C