Daniel Smith Email and Phone Number

OPERATIONS CONSULTANT- Serve as a technical expert and organizational strategist.- Provide operations and technology consulting services to small businesses.- Actively consult with small organizations on ways to improve operational efficiencies and address technology needs. - Established and deployed a technology roadmap for independent restaurant franchisees.- Sourced and installed a lobby information system for an employment services company.

- Served on the board of the specialized technology group engaged in evaluating multiple technologies utilized by regional owner/operator organizations to make official recommendations endorsed by regional leadership.- Presented regional webcasts to offer options to organizations for technology utilization, resulting in efficiency improvements and owner/operator cash flow increases.- Merged existing technologies.- Presented touchless employee interaction systems and models for future restaurant training and information delivery.- Consulted with TeamComms’ SimpleThink platform for enhanced operational functionality, growing the platform user base by over 100%.

- Served as a key point of contact for McDonald’s franchisees to deliver technology support.- Engaged in technical training, troubleshooting, equipment repair, equipment installation and technical expertise.- Achieved a 300% increase in bandwidth in the family of restaurants.- Made procedural improvements that laid the groundwork for solutions deployed across all US restaurants.- Developed a system to test bandwidth for each restaurant.- Partnered with suppliers to address bandwidth constraints and increase overall throughput.

- Delivered consultation for technology innovations throughout Ohio and Indiana.- Led hardware remediation training classes for 250+ staff.- Consulted with managers across the region.-Performed personalized consulting sessions.- Worked with national teams to develop documentation and videos distributed across 14K domestic restaurants.- Co-developed the first OTP Appreciation Week for the organization.- Created and facilitated 20+ Printer Remediation classes.- Deployed training materials nationwide.- Assisted in the first, and largest deployment to date at the time, of POS Service Pack for 350+ restaurants.- Implemented technology and escalation support across the region to increase supervisory operational efficiencies.

- Established the media consulting and content creation services company.- Provided technological strategies and consulting services for media campaigns.- Directed a team in producing two crowdsourcing campaigns.- Offered ongoing consulting during campaign launches.- Launched the Will Wander concept, providing in-depth insight into some of the business happenings of the Sandusky area.- Provided services to multiple organizations.

- Served as a major contributor for a six-restaurant, family-owned franchise of the McDonald’s organization.- Engaged in multiple roles throughout tenure.- Served as a general manager to oversee restaurant operations and P&L.- Supervised up to 50 team members, including training and coaching.- Drove performance improvements through the development of a manager performance tracking system to increase management accountability and productivity.- Protected the brand by meeting/exceeding corporate standards and safety policies.- Marketed to served communities through the delivery of samples to area businesses.- Developed a teacher appreciation night at local schools.- Provided food and donations to fundraisers and sports teams.- Ensured 100% satisfaction by leveraging outstanding customer service and relationship building.- Offered continual staff support.- Served as a resource for regulatory compliance and strategies for professional development.- Collaborated with a local fire department to provide fire extinguisher training to managers and crew.- Organized a Ronald event for an elementary school to support “Right to Read” week in 2010.- Attended owner/operator co-op meetings throughout the year.- Attended regional meetings and global conventions.- Provided food and water to area emergency teams to support local disasters, including a grain elevator fire, and a major storm in 2010.