Duane Benson Email & Phone Number

San Ramon, Ca, Us

• Coordinate with our Sales team on strategic pre-sales opportunities to define technical solutions and delivery approaches for strategic and complex opportunities. Working in tandem with Sales, I drive technical discussions with prospects and customers to gain an understanding of their high-level business requirements and translate these technical solutions designs that demonstrate value to the customer. This allows me to assist Sales with developing and executing a winning sales strategy that is aligned to the customer's business objectives with a solution that can be readily delivered by our implementation teams for a positive outcome and customer experience.

San Ramon, Ca, Us

• Transition new customers from the Sales team through implementation and into production. Working with internal teams, customer teams, and vendor partners for project coordination, to manage risks and expectations for a positive and rewarding customer experience.

Atlanta, Georgia, Us

• Coordinated efforts with the Sales Account Managers and my team to provide strategic solutions by identifying and understanding the needs and objectives of prospects and designing solutions to resolve challenges and achieve desired outcomes. Develop and deliver customized technical product presentations and demonstrations of proposed customized solutions to show how product features and benefits bring value to specific customer business operations and secure new logo or expansion business.

Charlotte, Nc, Us

• Contact Center subject matter expert working closely with management, technology vendors and project managers to gather requirements and ensure timely delivery and implementation of strategic enterprise solutions for 15,000+ agents. • Responsible for planning and implementation of Aspect Unified IP (UIP) and contact center and related Windows and Linux technology solutions at Bank of America Home Loans and Legacy Asset Servicing. Defined roadmap for future contact center solutions for 15,000+ agents. • Approved architectural and operational specifications and project plans for system implementations.

Hoboken, New Jersey, Us

• Gathered customer business requirements and provided project management skills to deploy solutions according to business needs and goals.• Liaison between Line of Business and Technology departments, translating highly technical concepts into business value.

Boulder, Colorado, Us

• Collaborated with geographically-dispersed Account Executives and supported their efforts to win and secure new logo business.• Engaged prospective customers and gained a deep understanding of their contact center business operations and processes to determine areas for improvement and develop solutions to existing problems.• Acknowledged for superior product knowledge and selected for training of the internal SC team.• Developed RFI & RFP responses.• Leveraged deep technical knowledge of the company’s flagship contact center products and other product line offerings to let customers know how integration into their current environment will provide value to the success of their organization.• Delivered detailed product presentations and demonstrations to facilitate decision-making.• Served as SME and answered technical questions in relation to system performance and functionality.

Boulder, Colorado, Us

• Recognized as a leader, receiving recognition in 2007 as an Overall Top 10% Company Performer.• As key member of the Internal Review Board, contributed to systems and project readiness prior to implementations in order to maximize the success, quality and effectiveness of customer deployments.• Accelerated problem resolution by instituting procedures and guidelines, enabling field implementation support and delivering support resources to field installers.

Boulder, Colorado, Us

• Worked through pre-sales meetings with prospective customers along with the Account Executive to build relationships and explore their business operations and needs, perform technical product presentations and demonstrations to show how product features and benefits bring value to specific customer business operations in order to win new logo or expansion business.

Computer Science

Information Technology

Bs / It, Information Technology