I am the fleet performance manager where I lead both the performance team & the technical support engineer team consisting of 11 individuals.Since taking on the Technical Support Engineering department, I have completely transformed the way we operate as a team & support our customer. My team(s) are now perceived as invaluable to supporting the customer in the day-to-day delivery of service to our passengers.Responsibilities & Key Deliverables Include:• Develop &… Show more I am the fleet performance manager where I lead both the performance team & the technical support engineer team consisting of 11 individuals.Since taking on the Technical Support Engineering department, I have completely transformed the way we operate as a team & support our customer. My team(s) are now perceived as invaluable to supporting the customer in the day-to-day delivery of service to our passengers.Responsibilities & Key Deliverables Include:• Develop & implement KPI's to monitor fleet performance based on contractual requirements• Represent Siemens at the monthly contractual review meeting with the customer to present reliability & performance information to influence & drive improvements• Investigate & negotiate with customer to determine contractual responsibility for service casualties to attribute incidents• Produce, manage, & own the reliability & defect improvement plans• Ensure H&S policies are adhered to, so that everyone goes home safely• Designated point of contact for the customers engineering team, & also operations department, to improve the customer / end users experience and exploit any commercial opportunities• Reliability growth – I have delivered a reliability prediction concept based on open technical issues• Rechargeable work – I have implemented an end-to-end process with our customer, which has been financially beneficial to Siemens & has also seen a huge improvement in how material is consumed by my customers production team• Ownership of real time fleet monitoring which has reduced repeat defects, and saved the customer more than 500 human hours per month• Repair report management - I have developed a database by taking a systemic approach, which manages & improves material performance using visualisation. This has also created better opportunities for the business when renegotiating procurement contracts• Recognised deputy for the Fleet Delivery Manager who is responsible for the complete delivery of the TSSSA Show less

Based at Temple Mills Engineering Centre, I am currently working as part of the TSSSA Siemens Velaro Eurostar E320 High-speed Project – Class 374. Responsibilities as the project Technical Engineer are to complete engineering issues and tasks allocated through the Technical Issues database, Support discussions with suppliers as required to exchange technical failure information and potential solutions, develop and document solutions to address and improve safety, reliability and… Show more Based at Temple Mills Engineering Centre, I am currently working as part of the TSSSA Siemens Velaro Eurostar E320 High-speed Project – Class 374. Responsibilities as the project Technical Engineer are to complete engineering issues and tasks allocated through the Technical Issues database, Support discussions with suppliers as required to exchange technical failure information and potential solutions, develop and document solutions to address and improve safety, reliability and availability, develop solutions to improve the effectiveness and efficiency of maintenance via review and update of Vehicle Maintenance Instructions (VMIs), develop cost effective solutions in line with relevant national and railway industry safety standards, support the production of change control documentation for trials and modifications to implement solutions and eradicate technical problems identified, liaise with production to feedback and cascade knowledge to the production teams, liaise with the training department to develop training material and deliver training where applicable, assist other team members with the development of technical skills through coaching. I also spend a considerable part of my time working closely with the Fleet Performance manager working on reliability and defect improvement plans, trend analysis, route cause analysis, and contractual performance regime responsibilities before making changes to the Fleet in line with Engineering Change Control process. Show less

I initially joined the Siemens TSSSA high speed project during the mobilisation phase, and found this to be a very challenging and rewarding stage of the project as the role was extremely diverse and allowed me to see different sides of the business that i had not previously had exposure and experience of. I was immediately tasked with composing complete maintenance manual documentation and procedure review, spare part and special tools management/reconciliation ensuring sufficient lead times… Show more I initially joined the Siemens TSSSA high speed project during the mobilisation phase, and found this to be a very challenging and rewarding stage of the project as the role was extremely diverse and allowed me to see different sides of the business that i had not previously had exposure and experience of. I was immediately tasked with composing complete maintenance manual documentation and procedure review, spare part and special tools management/reconciliation ensuring sufficient lead times and potential cost escalations are in place, work closely with the procurement team to ensure sufficient repairable and consumable spares quantities are in place for the customer/contract for start of service, to set up correct contractual agreements for special tool inspection/calibration, complete formal handover process of all special tools to Eurostar, and was also involved with the overall commissioning of the entire Velaro class 374 fleet. Show less

Based at Strawberry Hill Train Care depot, I was part of a team on the South West Train’s contract class 444/450 that is primarily responsible for diagnosis/fault finding in both Mechanical and Electrical disciplines to an advanced level, however also heavily involved with daily maintenance and repair to unit’s in traffic, whilst carrying out modification’s when required to improve Fleet Performance. I was also responsible for carrying out Product Assurance assessments within the contract to… Show more Based at Strawberry Hill Train Care depot, I was part of a team on the South West Train’s contract class 444/450 that is primarily responsible for diagnosis/fault finding in both Mechanical and Electrical disciplines to an advanced level, however also heavily involved with daily maintenance and repair to unit’s in traffic, whilst carrying out modification’s when required to improve Fleet Performance. I was also responsible for carrying out Product Assurance assessments within the contract to ensure consistent and lean management practices being carried out throughout the fleet. Show less

Worked as the dedicated Diagnostic Technician within a Team of 4 members, Priority was first time fix on advanced faults within the team whilst giving guidance to colleagues when required, also managing and controlling work load for all members of the team. I was also responsible for Customer Facing reported defects and Customer complaints, i would act as the first point of contact to the customer.

Learning all aspects of both electrical and mechanical maintenance, installation and fault finding. Working in various departments throughout to learn all roles and responsibilities within the business. I was also nominated and finished runner-up for the Apprentice of the year award 2003 out of approx 1000 delegates within the UK.