Duane Duncan

Duane Duncan Email and Phone Number

Manager @ Iron Mountain
boston, massachusetts, united states
Duane Duncan's Location
Buford, Georgia, United States, United States
Duane Duncan's Contact Details

Duane Duncan personal email

n/a

Duane Duncan phone numbers

About Duane Duncan

Dedicated and confident Call Center Operations Manager with 20 years of experience leaning into human capital as a way to maximize productivity, optimize service, and drive revenue. A leader with a high rate of success growing exceptional customer service teams and associates in ambiguous and fast-paced environments using key performance data, troubleshooting, and long-term training. Currently, seeking a role that capitalizes on passion, interpersonal skills, and relationship-building acumen.

Duane Duncan's Current Company Details
Iron Mountain

Iron Mountain

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Manager
boston, massachusetts, united states
Website:
ironmountain.com
Employees:
13424
Duane Duncan Work Experience Details
  • Iron Mountain
    Escalation Manager
    Iron Mountain Feb 2022 - Present
    Atlanta, Georgia, United States
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  • Iron Mountain
    Cac Manager
    Iron Mountain Feb 2022 - Aug 2024
    Atlanta Metropolitan Area
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  • Faneuil Inc
    Senior Call Center Operations Manager
    Faneuil Inc Oct 2019 - Feb 2022
    Hampton, Virginia
    View
  • Faneuil Inc
    Operations Manager
    Faneuil Inc Jul 2017 - Oct 2019
    Greater St. Louis Area
    View
  • Vertex Business Services
    Manager
    Vertex Business Services Sep 2013 - Oct 2019
    View
  • Marietta Toyota
    New Car Sales
    Marietta Toyota May 2013 - Sep 2013
  • Mercury Retail Services
    Director Of Merchandising
    Mercury Retail Services Feb 2011 - Apr 2013
    Grand Prairie
    • responsible for all ad-hoc reporting for the executive team, project management team, and the HR and recruiting teams• the majority of my reports are finalized in MS Excel, at which I am very proficient• administrator for Natural Insight, a hosted task management and workforce optimization platform• assist on new client proposals, coverage models, and territory creation and maintenance• constant interaction with executive management as well as regional and store level personnel• identify and communicate distribution, merchandising, strategy and pricing issues and opportunities• developed and built an in-house customer/associate call and support center• responsible for monitoring and evaluating daily hours and associate schedules• developed and utilized Geo-Code routing features to control field operational expenses• ensure that field operations remain efficient by monitoring, reporting and reducing associate overtime• responsible for continuous training to all associates for NI platform
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  • Mercury Retail Services
    Market Director
    Mercury Retail Services Feb 2009 - Feb 2011
    Grand Prairie
    • engaged in the hiring, dismissal and performance evaluation of all field associates• managed a team of Regional Managers, Supervisors and field associates across multiple states• ensured that orders were delivered consistently to customers • ensured customer orders were placed on sale in a timely manner• communicated current promotional information to field staff and followed-up on compliance• continuous training of field associates on proper merchandising, safety and POP materials• responsible for insuring timely execution on special projects• responsible for ensuring all customer invoices are returned to DC completed• managed sales and distribution through POS reporting
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  • Mercury Retail Services
    Regional Manager
    Mercury Retail Services Apr 2001 - Feb 2009
    Grand Prairie, Tx
    • responsible for overseeing day to day operations of logistics and field operations for customers by ensuring all orders were delivered and stocked timely
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Duane Duncan Skills

Management Leadership Customer Service Team Building Sales Operations Merchandising Operations Management Retail Training Inventory Management Sales Customer Satisfaction Account Management Project Management Forecasting Inventory Control Sales Management Logistics Crm Negotiation Income Statement Analysis B2b Purchasing Marketing P&l Management Cross Functional Team Leadership

Duane Duncan Education Details

Frequently Asked Questions about Duane Duncan

What company does Duane Duncan work for?

Duane Duncan works for Iron Mountain

What is Duane Duncan's role at the current company?

Duane Duncan's current role is Manager.

What is Duane Duncan's email address?

Duane Duncan's email address is du****@****zon.net

What is Duane Duncan's direct phone number?

Duane Duncan's direct phone number is +197283*****

What schools did Duane Duncan attend?

Duane Duncan attended East Tennessee State University.

What skills is Duane Duncan known for?

Duane Duncan has skills like Management, Leadership, Customer Service, Team Building, Sales Operations, Merchandising, Operations Management, Retail, Training, Inventory Management, Sales, Customer Satisfaction.

Who are Duane Duncan's colleagues?

Duane Duncan's colleagues are Kirk Thompson, Jader Padovani, Marc-André Savard, Afrodite Charalambous, Emilia Li, Mba, Travis Lamb, Matthew Worley.

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