Duane Phillips Email & Phone Number

North Richland Hills, Texas, United States

North Richland Hills, Texas, United States

• Oversaw the cybersecurity efforts for the City as a whole, following the NIST Cyber Security Framework.• Developed and enforced a comprehensive cybersecurity awareness program across the organization, reducing security incidents by 50% over six months and lowered test phishing clicks by 14%, while ensuring compliance with HB3834.• Managed security vendor relationships and partnered with stakeholders to identify and mitigate vulnerabilities.• Attend security meetings and conferences (MS-ISAC, NCTCOG, Arctic Wolf).• Partner with vendors to conduct annual mandated cybersecurity tests, penetration tests and network assessments.• Initial point of contact for all security items, including incident response.• Responsible for e-mail security including creation of KnowBe4 phishing campaigns, Phish Alert and M365 quarantine e-mail review and release.• Author company-wide security awareness communications for employee newsletters, “Best Practice” e-mails, and new security implementation end-user documentation.• Provide technical support to all internal users for all security related issues.

North Richland Hills, Texas, United States

• Responsible for the physical access control and video surveillance systems of the City of 70,000 residents and 500 employees.• Designed robust surveillance and access control systems, integrating over 400 cameras and 400 doors across the organization, improving security posture and system uptime.• Proposed budget for and implemented camera surveillance refresh schedule of over 400 camera and 15 locations.• Performed all administrative and technical responsibilities pertaining to the deployment and maintenance of physical access control and video surveillance.• Maintained and augmented the City’s physical security posture by performing access control and video surveillance assessments, identifying gaps in existing security infrastructure, implementing mitigating solutions.• Perform the deployment, integration and initial configuration of network video surveillance cameras and access control devices.• Monitor and manage access control and video surveillance servers, including storage space, application, and OS updates.• Identify and complete projects according to the purchasing procedures of the City, including operating budgets and the use of cooperative contracts and bidding processes.

Roanoke, Texas, United States

• Provided comprehensive technical support to the main North American Distribution Center, serving executives, home office employees, and all staff at the 900,000 square foot facility.• Devised and executed a preventive maintenance program significantly reducing chargebacks from vendors and enhancing system reliability and performance.• Implemented inventory management program, accounting for all IT assets, including time clocks, switches, wireless access points, scanners, printers, laptops, and desktops.

Coppell, Texas, United States

• Provided Tier 2 technical support for all areas of the business including retail locations, 2 Distribution Centers, the Home Office and 4000+ employees.• Devised the implementation and execution of a computer equipment refresh of 92 retail locations, over 1,000 machines, updated all peripherals, resulting in increased network reliability and user satisfaction.• Authored numerous knowledge database articles documenting processes, checklists, procedures, common issues, and their resolutions.

Coppell, Texas, United States

• Provided Tier 1 technical support for issues in a retail home office environment supporting 4000+ employees, 90+ retail locations and 2 distribution centers across the United States.• Provision, maintain and manage all technology assets, including desktop computers, laptops, networked printers, scanners, radio frequency devices and peripherals.• Authored over 100 knowledgebase articles documenting resolutions and procedures.

Coppell, Texas, United States

• Utilize Warehouse Management System (WMS) Manhattan to process all product flow within the Distribution Center, creating waves of replenishments and picks.• Plan and allocate all Outbound (Store Replenishment & Direct to Consumer) orders for the day.• Provide procedural and technical support for the entire DC in all facets of the operation including RF devices, conveyor systems, standard operating procedures and software.• Manage and allocate labor across all departments assuring a timely finish while balancing labor needs and overtime hours.• Troubleshoot all issues, resolving when possible and escalating issues to the appropriate departments when needed.

Coppell, Texas, United States

Coppell, Texas, United States