Duane Sheets Email & Phone Number

San Francisco Bay Area

Responsibilities include project management, system design and programming. Installation and service of voice and data systems, network security design and maintenance, tech support, client training as well as backup managerial positions whenever needed.Certified to perform moves, adds, changes and service as well as training on converged communication systems such as Toshiba, Allworx, Adtran, Efolder and SonicWall among others.

Responsible for maximizing the operational efficiency of the branch to drive company goals. Manage manpower and day to day service orders and installation planning. Maximize inventory effectiveness by managing the entire inventory process. Enforce policies and procedures. Manage and maintain the communication flow (branch, operations, sales, customers, corporate). Monitor and authorize capital expenditure and other expense requests. Personnel interviewing and recommendations given to CEO, development, promotion, retention, and scheduling decision. Performance appraisal. Resolving operational issues (i.e. processes, inventory levels, pricing control). Manage branch safety process and training. Implemented new scheduling procedure resulting in better record keeping and accountability.

Manage telecommunication installation, support desk and client training on Toshiba systems.

Responsibilities included tech support for on-site technicians, trainingof new and existing technicians, completion of high level installations andservice of ISDN equipment, design of equipment rooms, creating and updating procedures for service and installation, liaison to outside venders.

Holder of contractor's license. Responsible for day-to-day scheduling of workforce and workload. Performed assessments of possible new employees and evaluations of existing technicians. Walkthroughs, bid creation and estimates for new installs and major moves add and changes.Updating customer base and customer correspondence.

MANAGER BACKUPInstallation and service of ROLM PBX systems, youngest certified technician at the time on the 8000 and 9000 systems. Team member for largest installation of PBX system in the country at the time (Miami Dade Community College, all sites). Served as acting manager when necessary.