Duane Bredel Email & Phone Number

Most of my professional career has been centered on communicating with managers, employees and customers. One thing that I took pride in was my ability to take the initiatives being communicated by upper management and tie them together into a continuous story so that, even though we were going through acquisitions, they could see the consistent message in spite of the noise.Related to this, one of my other strong points is being able to see situations at a systemic level. While working with our product engineering team to resolve issues with escalated clients, I was often required to obtain a fuller understanding of the customer's requirements and then act as their advocate. While not always easy, I was usually able to communicate what was needed while still addressing our developer's needs.Additionally, I was a part of an internal initiative to redesign our support processes for consistency and efficiency. Being able to understand multiple process flows was key to communicating potential deficiencies in what our group was developing.Part of my role, both as a support manager and escalation manager, has been maintaining customer relationships. I have worked with frontline IT staff, IT managers, CIOs and CEOs of various companies to address their concerns with the products I support and worked to resolve them to the best of my ability. As a part of this, I also helped to develop and deliver training on how to successfully engage our support services.

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  Oklahoma State University

  Management Science / Computer Systems