Rick Diaz Email & Phone Number

Denver, Colorado, United States

Colorado, United States

- Oversaw wort and natural sugar base production brewing on a 4 vessel, HMI based 50 bbl brewhouse.- Monitored other processes including: all temperatures, pH levels, yeast pitching, sensory, and various cellar tasks as needed.- Assisted with the barrel aged stout production by filling and emptying barrels to condition the product. - Followed established SOPs to learn new processes and proposed necessary updates when needed. - Completed all work with proper chemical dosage and within safety protocols established by the business as well as OSHA.- Upheld company and department 5S practices.

Watford City, North Dakota

- Led brewing operations, overseeing the entire brewing process from ingredient selection to packaging, “Grain to Glass”. 15 BBL Capacity.- Successfully introduced new beer recipes, resulting in increased customer satisfaction and distributor sales.- Purchased, installed, operated, and maintained Twin Monkeys Gunnison Canning Machine that delivered canned 16oz product at 25 cans per minute. Increased distributor sales as a result.

Powell, Wyoming

Manage all aspects of WYOld West Brewing Company's 10 BBL brewhouse including inventory, ordering, distribution, sales, marketing, and of course - brewing. Maintaining all of the beers in-house and ensuring cleanliness/sanitation standards are above and beyond on brewing equipment, fermentation vessels, kegs, and draft lines. Recipe formulation and creating beers suited for our customers.

Powell, Wyoming

Assist in day-to-day operations of the brewery from prepping for brew day, milling grains, keg fills, and line cleaning to gravity checks, fermenter temperature maintenance, keg washing, removing spent grains from the mash tun, and overall cleanliness/sanitation of all tanks of the 10bbl brew house.

Cody, Wy

Tech support for internal employees including support for VM's, desktop support, remote desktop support, telephone support, and active directory support. Premier support for local businesses including Hosted PBX, BluePrint (VOIP Product), internet, and Managed WiFi (Mikrotik and Ubiquiti platforms). Assisted field technicians, helpdesk technicians, and provisioners with switching issues that may occur on our telephony switch (METASwitch).

Powell, Wy

Installation of FTTH services including internet, phone, and IPTV.

Greater Denver Area

Activated residential photovoltaic systems and ensured the onsite monitoring device is connected to the internet. Confirmed that all solar inverters are reporting and producing energy as designed and engineered by the home builder. Provided network support and troubleshooting including low voltage CAT5 configurations and often times reconfigure by splitting ISP service to the monitoring device. Also responsible for setting up and configuring Home Automation Products provided by the Home Builder. Automation services include lighting, security locks, video surveillance, and thermostats.

Loveland, Co

Computer repair, virus removal, improve computer performances, and support for clients (both business and residential) with any computer issue including private networks, servers, surveillance equipment, routers, switches, and related peripherals. Provide real-time technical support for clients with our partnered VOIP systems and related phone equipment configurations.

Aurora

Manage and maintain customers from our MallCom and OfficeFirst Networks. Manage, maintain, and update facility records. Manage and maintain vendor relationships. Implement solutions and policies for internal operations. Administer internal Windows 2008 server, SharePoint 2013 server, and SQL server. Maintain a hosted server containing FreePBX and Asterisk server for VOIP services to customers.

Colorado Springs, Colorado Area

Manage and maintain a team of Business Class Network Support Specialists whose main function is to take calls from Business Class customers with technical assistance and customer care.

Chatsworth, Ca

Supervise and support Provisioning and Confirmation (PAC) team to ensure all pre-installation work is validated and completed prior to a residential customer being installed with Time Warner Cable's Digital Home Phone Service.

Worked with Nortel DMS 100 switches and Channel Banks, Tellabs Digital Cross Connect system (5500), Alcatel Digital Access Cross Connect system (1630, 1631), cellular site controllers, and trans-coding equipment.Wired, tested, provisioned, turned up, and monitored T1's and T1 trunks with vendors and other MSO’s for network expansion.Responsible for performing preventive and reactive maintenance of all network engineering equipment (DSX panels, Echo Cancellers, DACS, switches) to ensure high-quality performanceNetwork monitoring of cell towers. Escalated issues to various departments and outside vendors to ensure optimum performance of the towers.

Configured, installed, maintained, and troubleshot Customer Premise Equipment (CPE) such as CSU’s, DSU's, routers, hubs, and modems at a 56k through DS3 level including ISDN and X.25 networks. Coincided with Network Operations Center and Private Line Service Center Technicians to troubleshoot problems that occurred within customer's network interface equipment. Extensive experience with test sets such as Sunset T10, T-BERD’s, HP Agilent Internet Advisor, and Digitech's. Maintained high quality standards with new and existing customers on new installations, site surveys, and trouble tickets by meeting all Service Level Agreements (SLA’s).

Configuring, aligning, operating, and performing unit level and direct support maintenance on microwave communications and technical control equipment and associated devices. Monitored, isolated faults, and restored telecommunications circuits, trunk groups, systems, and associated commercial and military interface equipment. Installed, operated, performed strapping, re-strapping, preventive maintenance checks and services and unit level maintenance on communication security devices. Maintained circuit, link, system, and station records and reports. Operated and performed preventive maintenance checks and services on assigned telecommunications equipment, vehicles, and power generators.1995: Boot Camp: Ft. Jackson, SC1996: Advance Individual Training, Ft. Gordan, GA1996 - 1999: 501st Signal Battalion, 101st Airborne Division. Ft. Campbell, KY1999-2000: 74th Signal Company, Pusan South Korea2000: Ft. Bliss TX. ETS'd 10/31/2000

Cisco Certified Network Associate - Ccna

Education record