Duane Taylor's Location
Seattle, Washington, United States, United States
Duane Taylor's Contact Details
Duane Taylor work email
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Duane Taylor personal email
n/a
Duane Taylor phone numbers
About Duane Taylor
Accomplished IT Manager and System Architect with over 20 years of experience.
Duane Taylor's Current Company Details
Sr. Technical Account Manager at AWS
Duane Taylor Work Experience Details
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Sr. Technical Account ManagerAmazon Web Services Dec 2015 - Mar 2024Owned and managed the AWS Support experience for some of the world's largest software companies running their business on AWS. Served as their trusted liaison with AWS internal service teams and AWS executive leadership.• Experienced technologist and Cloud evangelist specializing in AWS Cloud infrastructure and services. • Worked backwards from the customer, familiarizing myself with their entire business, pain points, and strategic objectives.• Drove multiple cloud optimization projects with my customers: resilience, scalability, security, and cost optimization.• Consulted on multiple AI/ML and Data Analytics projects for my customers: architecture and operations reviews, capacity planning and delivery, new product launch support, ongoing operational best practices.• Deep and broad expertise across all AWS services. -
Architect, Senior SystemsGroup Health 2012 - 2015Greater Seattle AreaSystems Architect, specializing in platforms and infrastructure, serving as the liaison between IT and business divisions. Accountable for acquiring and maintaining broad and deep knowledge across all IT technology domains, as well as developing multi-channel business acumen. • Helped establish new Enterprise Architecture (EA) program, bringing organizational visibility to both the IT portfolio and overall business strategy. • Worked directly with Chief Enterprise Architect to establish multi-year IT strategy roadmaps, articulate and centrally document IT standards, and promote the EA program throughout the company. • Member of Enterprise Architecture Council (EAC). • Initiated and led implementation of BYOD mobile program, resulting in savings of $1.2 million annually.• Led review of Call Center technology portfolio, collaborating with both contact center leaders and IT telecom engineers, which concluded in a market analysis that saved ~$500K. • Primary infrastructure architect for ~100 new Epic Welcome Patient Kiosks, resulting in improved patient experience, expanded point-of-sale (POS) opportunities, and streamlined operational workflow.• Collaborated on a Sales CRM optimization project, working directly with members of the Sales department to enumerate requirements and drive toward a high-value future-state solution. • Infrastructure architect for IT Service Management (ITSM) project, resulting in the implementation of ServiceNow and retirement of aging IT support and work tracking systems.
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Manager, Senior SystemsGroup Health Cooperative 2003 - 2012Group HealthAccountable for providing leadership and managerial oversight to highly-technical infrastructure engineering teams. Managed a combined team of approximately 30 individuals encompassing the following technology domains: enterprise servers (Microsoft, UNIX, Linux, mainframe), server virtualization (HyperV, VMWare), enterprise Storage (NetApp, Hitachi, Dell), centralized desktop/laptop management (Microsoft technologies), automated application packaging and deployment (Microsoft AppV, SCCM), remote access (Citrix, RDP), and corporate applications (Exchange, Sharepoint, Lync).• Accountable for annual budgets and expenditures including vender relationships, contract negotiations and renewals, competitive market analysis, and authoring RFPs/RFIs. • Drove rapid adoption of server virtualization within the enterprise (VMWare, HyperV), delivering a high-performing internal private cloud platform.• Improved the end-user experience of corporate desktops/laptops by leveraging both technology (App-V, SCCM, Citrix) as well as applying LEAN/Agile principles to the daily work.• Ensured open communication with business units regarding ongoing operational support of existing systems, while also ensuring IT team involvement in emerging business-centric initiatives.• Emphasized LEAN, ITIL, and Agile, resulting in increased throughput and quality while also supporting a culture of engagement between teams and stakeholders. • Successfully partnered with auditors and compliance specialists to ensure adherence to IT controls (PCI, MAR, OIC, HIPAA).• Member of corporate Technical Architecture Council.
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It System EngineerGroup Health 1997 - 2003Greater Seattle AreaDesigned, built, and maintained platform/infrastructure systems supporting a vital healthcare/insurance environment. • Engineered server and storage systems, as well as solutions for: data replication, datacenter optimization, email, app delivery and automation, and system monitoring and alerting. • Day-to-day accountability (including 24x7 on-call) in support of over 400 servers (Netware, Windows), enterprise storage (NetApp, Hitachi), system security and anti-virus, data backup and restoration, and remote access (Citrix, RDP, OWA). • Technical lead and/or key participant on numerous infrastructure initiatives: centralized NAS, centralized SAN, migration to Active Directory, data and systems migrations, and others. • Member of corporate Technical Architecture Council.
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Adaptive Technology InnovatorUnited Cerebral Palsy 1993 - 1995Greater Seattle AreaDesigned creative solutions for individuals with physical disabilities to enhance the enjoyment and productivity of their day-to-day lives. Used a combination of emerging technology, mixed-materials (wood, plexiglass, metal), and existing industry solutions to build custom solutions to address individual requirements.• Worked in collaboration with individuals and their support teams (speech therapy, occupational therapy, physical therapy, nursing, parents/guardians). • Designed numerous prototypes and continuously revised and improved designs. Many solutions were new innovations, with no existing industry examples from which to draw.
Duane Taylor Skills
Healthcare Information Technology
Leadership
Software Documentation
Visio
Sharepoint
Integration
Hipaa
Process Improvement
It Strategy
Disaster Recovery
Security
Sdlc
Troubleshooting
Project Management
Ehr
System Administration
Information Technology
Vendor Management
Informatics
Lean Thinking
Active Directory
Data Center
Access
Program Management
Itil
Enterprise Architecture
It Management
Software Implementation
Healthcare
Business Analysis
Cross Functional Team Leadership
Solution Architecture
It Service Management
Enterprise It Infrastructure
Enterprise Mobility
Technical Leadership
Strategic Leadership
Analytic Problem Solving
Writing
Virtual Teams
Data Center Virtualization
Microsoft Server Platforms
Enterprise Software
It Infrastructure Management
Duane Taylor Education Details
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English Language And Literature -
Psychology; English Literature
Frequently Asked Questions about Duane Taylor
What is Duane Taylor's role at the current company?
Duane Taylor's current role is Sr. Technical Account Manager at AWS.
What is Duane Taylor's email address?
Duane Taylor's email address is ta****@****ghc.org
What is Duane Taylor's direct phone number?
Duane Taylor's direct phone number is (800) 443*****
What schools did Duane Taylor attend?
Duane Taylor attended University Of Washington, University Of Colorado Boulder.
What skills is Duane Taylor known for?
Duane Taylor has skills like Healthcare Information Technology, Leadership, Software Documentation, Visio, Sharepoint, Integration, Hipaa, Process Improvement, It Strategy, Disaster Recovery, Security, Sdlc.
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