Scott Dudgeon Email & Phone Number

Greater Minneapolis-St. Paul Area

75F is a building controls company making smart building automation affordable and easy to deploy while improving occupant productivity through enhanced comfort and indoor air quality – all while saving energy and the environment. The company leverages IoT, Cloud Computing and Machine Learning for data-driven, proactive building intelligence and controls for HVAC, lighting and energy optimization. 75F is backed by investment groups including billionaire-led Breakthrough Energy Ventures, and Oil & Gas Climate Initiative. Follow us at www.75f.io and @75f_io. Combining HVAC knowledge with an advanced understanding of 75F proprietaryhardware to assist installers and customers with commissioning, configuration, and troubleshooting.

Golden Valley, Mn

resideo Honeywell HomeTechnical Support Specialist September 2017 to September 2019• Troubleshoot HVAC installation and change issues, assisting field technicians in regards to thermostat setting and wiring configurations from start through completion. • Completed training to allow support for combustion, zoning, and air quality products.• Document all issues, processes and resolutions using Salesforce.• Use of internal websites, knowledge bank and physical products in office to assist in resolution.

Golden Valley, Mn

• Troubleshoot Toshiba IP telephone and voice mail systems, communication applications, and local and long distance calling for remote customers. • Configure Metaswitch interface for Polycom hosted IP phones and call routing.• Provide guidance and technical support for clients, while advocating for positive client outcomes. • Create trouble tickets and resolve customer issues within timeframes, building positive customer relationships.

Bloomington, Mn

• Support, configure and repair Cisco CUCM, CUC and CCX systems with over 2000 end points at multiple sites with on-call responsibilities.• Responsible for move, add, and changes as well as repair for end user support of thousands of desk phones and mobility clients. • Configure CUCM and CUC software and call flows for new site as well as planning and executing call flow and hardware install for a new 50 person site. • Assist patching and upgrading Cisco CUCM,CUC, and CCX software and hardware, as well as monitoring and troubleshooting of Cisco voice gateways. • Provide technical assistance to a wide range of telecommunications end users. • Troubleshoot Webex Call Back issues• Use Cisco Real Time Management Tool (RTMT) to troubleshoot and monitor CUCM/CUC.• Work with telecom vendors for troubleshooting and repair of circuits. • Assist network group with cabling and hardware installation. • Document and maintain exterior and interior circuits and hardware, removing them for cost savings as necessary. • Responsible for monitoring Telemate CDR data to reduce long distance calling abuse. • Support Rightfax server. • Document procedures and call flow to expedite troubleshooting. Document end user procedures for end user education.

Bloomington, Mn

• Support, configure and repair multi-node Rolm telephone switch and Phonemail system with 2000 users, as well as implementing an Avaya system.• Configure moves, adds, and changes and follow up on trouble tickets for end user support of over 2000 telephones.• Involved in planning and executing in conversion from Rolm and Avaya platforms to Cisco CUCM for 2000 telephones and voicemail.• Support and repair Spectralink wireless telephone system.• Support Polycom video conference equipment.• Gather data from CDR database.• Run jack/wiring for voice and data end points.

Minneapolis, Mn

• Configure telecommunications database according to Service Change Request forms.• Investigate database to facilitate writing of orders. Communicate with customers to confirm requests and answer questions related to work requests.

Bloomington, Mn

• Responsible for telecommunications M/A/C on Avaya and Rolm PBX and voicemail.• Perform maintenance procedures on Avaya and Rolm PBX and voicemail as well as troubleshooting problems with telecommunications systems locally, at other business sites, and home users.• Assisted in the conversion of phone switches from Rolm/Nortel to Avaya equipment at 3 sites.• Implemented new call flow on Avaya and Rolm switches, including use of look-ahead-interflow, and Conversant and Audix announcements. • Run CMS Call Center reports with administration duties.• Document and analyze network and billing structure, including cancellation of unused lines and monitoring for overcharges.• Negotiate with vendors in acquiring new services and equipment, as well as selling of used equipment.

Bloomington, Mn

• Resolving issues with CentraMax triage software and technical support to nursing call center.• Planned and executed software upgrades for both server and workstation. Execution of eligibility

Bachelor'S Degree, Psychology

Teacher Licensure