Dudi G. Email & Phone Number

Tel Aviv Area, Israel

Israel

• Solution Maintenance and Troubleshooting - detection and investigation of system failures, software upgrades by SLA settings.
• Customer service oriented, experience in large organizations and international, on-site system installation and ongoing support to end the project.
• Tier 3 level support R&D LYNC and SKYPE FOR BUSNESS and integration service with AT&T conferencing.
• define work plans for installing system upgrades and any maintenance operations.
• Supporting the QA team and Tier2 level support and maintenance and development labs.
• Management of integration between development, product and testing teams.

Israel

sales representative in Israel for www.wedobe.com! For all orders: dudi.grinstin@gmail

Ranana

• Characterization and writing testing documents (ATP STD and STP) business and technical tests.
• Locating incorrect configuration settings in accordance with SOW documents /BRD and integration.
• Testing functionality and connectivity between the hardware and software units different 3rd part companies by using: Microsoft logs, simulators for all types of method, Microsoft SQL DB, IIS.
• Performing such tests END TO END "."
• Integration and support of WEB and QA environment system - Implementation of Bug fixes web configuration and testing environment.

Tel Aviv Area, Israel

Installation and integration of company’s products at customer site including writing SOW (scope of work) that describes the installation details as well as other installation documentation.In charge of the group products support for all live Customers As well as customers Labs, function as focal point to all customer needs and follow up on unresolved.

Herzliya Area, Israel

writing testing documents (ATP STD and STP) business and technical tests.Locating incorrect configuration settings in accordance with SOW documents /BRD, integration,Testing functionality and connectivity within the different 3rd part companies.

mplementing the testing of the 3rd part of the integration at 888 (stp,std,atp)

• Understanding customers’ needs,
• 24/7 technical support to corporate customers worldwide, preventive, ongoing, and maintenance of company products
• Integrating and upgrading new systems
• Technical support and solutions for complex problems with corporate products, in coordination with corporate development teams and expertsand implementing work processes for support & integration activities

expert team - Comverse voice mail support T3.5

Real-time support for HW software and network support in management office and customer relations; the company developed applications for school time management.