Dugan Murphy Email & Phone Number

Seattle, Washington, United States

Gainesville, Georgia, United States

Collaborated with the Store Leader to successfully manage organizationallogistics to keep operations running smoothly. Oversaw staff and upheld ahigh standard for all employees while effective training and motivating allteam members. Spearheaded inventory control and management includingconducting regular inventory counts and reconciliation research andcorrections. Analyzed data and metrics to develop, implement, and adjuststrategic store plans as needed to meet company directives and goals.Successfully revitalized an underperforming team that was only delivering a1.7 percent asset attachment rate to achieve a rate of 3.9% or better,consistently performing above the rest of the market and the company goal of3.0%.Greatly improved the inventory management of the location by revamping theprocess for handling service parts, leading to a decrease in shrink related

Gainesville, Georgia, United States

Delivered exemplary customer service, providing guidance to guestsexperiencing issues with devices, quickly diagnosing the problems,explaining the situation to clients, and finding effective solutions to getthe device up and running as quickly as possible. Built positiverelationships with customers to drive brand loyalty and repeat visitsthrough first class-service and experiences.

Gainesville, Georgia

Process Transactions at front registers, assist customers in receiving the right parts and items they need, ensure customer satisfaction, inform and sell customers service plans for their items, inform and sign up customers for the credit program/ credit card, work as a team to improve the customer experience and quality of their visit, inform customers of store programs, be accountable for cash tills, ensure proper stock and appearance of front lanes.Built positive rapports with customers to drive sales, informing andeducating clients on the company's full range of products, services,solutions, and channels and finding the best fit for each individualcustomer. Led a team of staff in a fast-paced environment, regularlyevaluating performing and assigning duties to team members to fill in whereneeded while ensuring efficient use of time and labor. Ranked in the top ten of associates in the district for protection planattachment for 5 months straight. Successfully retrained and led a front-endteam to go from under performing in the categories of protection planattachment, loyalty programs, and branded payment applications to performingabove the market goal consistently.

Gainesville, Georgia

Receive and ship product to and from stores, stock product, and assist customers with product carry-outs and online orders. They support overall store goals by performing tasks that ensure product integrity and customer fulfillment. They also play an active role in accurately recording inventory and supporting store shrink or asset protection plans.Receive and document physical product from trucks (Best Buy Supply Chain and External Carrier) following processes outlined in Standard Operating Procedures (SOP).Prepare and documents physical product shipments from the store to specified destinations as outlined in SOPComplete daily replenishment to ensure product is fully stocked on the sales floor.Initiate inventory count and research when product variances are identified.Ensure products are properly secured to reduce store shrink.Monitor notifications of online orders and brings product to customer service desk or ships directly from store based on SOP.Safely load merchandise into customers’ vehicles as requested.Complete daily tasks as assigned by store leadership or department supervisor.Performs clean and bright duties as outlined in SOP.

Gainesville, Georgia

Consult with customers about custom mobile electronics equipment (..ie. car stereos, sar speakers and subwoofers, amplifiers, gps, sat radio, mp3 connectivity, radar detectors, in dash or headrest or overhead video units) for their vehicle. Install complete mobile electronics solutions into customer vehicles. Sell mobile electronics equipment, solutions and services, and protection plans to customers when not working on a vehicle installation. Inform and educate customers and employees about mobile electronic equipment, solutions, and services.

Flowery Branch, Georgia

Oversaw machine performance, conducting periodic autonomous maintenanceactivities on the machine to keep it running at its peak performance.Collaborated across the team to support various positions as need andmaintain all safety standards. Regularly evaluated existing procedures tostreamline workflows and improve efficiency where possible. Instituted newprocedures that enhanced improve team safety, including a process for takingand passing on information about planned safety issues throughout the workweek. Collaborated with management to create a new program to rack andreplace work provided tools.

Gainesville, Ga

Led a team of 15 employees, assigning duties, monitoring performance, andmeditating any issues that arose whether between employees and guest,management, or one another. Analyzed daily financial reports and preparedspreadsheets of the day to compare against previous months and years todetermine successes and areas for improvement. Balanced the budget, ensuringnumbers were accurate and resolving any discrepancies. Executedorganizational strategic plans to drive first-class customer experiences andrepeat business.Filled in as Front Office Manager, General Manager when not on property.Coordinated daily logistics to keep operations running smoothly includingperforming a variety of duties such as front desk clerk and assisting in therestaurant when busy. Served as the organization's Loyalty Champion,educating hotel staff on the hotel rewards program and creating a LoyaltyChampion binder for use as a guidebook to ensure a consistent guestexperience.Developed and established new procedures that greatly improved organizationand efficiency including implementing new CCD authorization forms thatstandardized the guest authorization program guidelines Reorganized thefront desk area to reduce clutter and improve communication with managementleading to decreased wait times for guest check in, enhanced guestsatisfaction and better productivity and organization of the Front Desk.

Dawsonville, Ga

Worked as a sales associate in an outlet store. Job duties included working with customers in the store to help them find the right cut, style, size, and accessories for them. Have a full and working knowledge of all the company's products and sales. Operate a cash register to take customer payments and facilitate orders that the store itself can not fulfill. Receive and process incoming shipments. Process shipments into the computer by using a handheld scanner that is later downloaded into the computers. Separate shipments into style, size, color, and sex then put them into their proper places in stock room. Keep the stock room organized and the store shelves stocked. Update the price tags on all items in store when the prices change with new sales. Update store signage to match the current sales and discounts. Keep the store neat, clean, organized, and presentable for customers. Perform low level maintenance in the store (i.e. unjam tracks for lights and rolling racks, change out blown lights, fix broken hangers etc.).

Morehead City, Nc

Consult with customers to find the complete and perfect solution. Sales and solutions specialist for Home Essentials in the store including the departments of Home Theater, Gaming, Media Sales, Car Audio, and Appliances. Responsible for utilizing relationship selling to build profitable customer relationships leveraging Best Buy's full range of products, services, solutions, and channels. Inform and educate customers about the protection plans available for their products. Work closely with all other areas within location to ensure the complete needs of the customer are met, whether through individual sales skills or utilization of hand to's. Handle cash, credit card processing, branded payment strategy execution, gift card sales/ redemption, dotcom sales and fulfillment, returns, and exchanges. Assist sales lead in assessing the department's strengths and weaknesses and determine how to address them. Ensure shelves are stocked and presentable for customers. Ensure a personal knowledge of the products and use that knowledge to educate and inform the customer and make them feel comfortable with their purchase. Work as a team to develop ways to increase sales and sales potential. Provide feedback to managers and corporate about what customers are saying and what they need that the location does not yet carry. Ensure customer satisfaction.

Morehead City, Nc

Assist the manager with the operation of the store and shift. Provide Customers with quality customer service. Lead a team in a fast-paced environment and keep them motivated and on task. Constantly assess the restaurant and its business flow and assign duties to team members to ensure efficient use of time and labor. Prepare food made to order, fast, and friendly. Ensure Team members are maintaining a clean and stocked workspace. Make sure all Supplies are in stock and will not run out during the day. Communicate to the team what is needed for the next rush, check up with them to make sure it is getting completed, and see if they will need help. Operate a register to take customer orders and payment. Check the restaurant periodically to ensure a clean and safe environment for customers and employees. Monitor the training progress of the team members to ensure they are trying to move forward and better themselves. Assist in training the team members.

Morehead City, Nc

Setup, delivery, take down/ pack up, and retrieval and cleaning of tents, tables, chairs, and other equipment for parties and events. Ensure customer satisfaction with delivery and set up. Work with the team to load, deliver, setup, and retrieval of items on contract. Drive box truck (10 ft. up to 20 ft.) and van with a trailer to contract location for set up. Ensure proper paperwork is in order and completed.

Gainesville, Ga

Consult with customers about custom mobile electronics equipment (..ie. car stereos, sar speakers and subwoofers, amplifiers, gps, sat radio, mp3 connectivity, radar detectors, in dash or headrest or overhead video units) for their vehicle. Install complete mobile electronics solutions into customer vehicles. Sell mobile electronics equipment, solutions and services, and protection plans to customers when not working on a vehicle installation. Inform and educate customers and employees about mobile electronic equipment, solutions, and services.

Gainesville, Ga

Process Transactions at front registers, assist customers in receiving the right parts and items they need, ensure customer satisfaction, inform and sell customers service plans for their items, inform and sign up customers for the credit program/ credit card, work as a team to improve the customer experience and quality of their visit, inform customers of store programs, be accountable for cash tills, ensure proper stock and appearance of front lanes.

Winder, Ga

-Small unit leader responsible for 2- 28 subordinates.-Responsible to conduct training in Army operations and maintenance of vehicles and communication equipment.-Responsible for operation and maintenance of vehicle radios and computer equipment.-Responsible to conduct training in 13F / Forward Observer duties.-Responsible to create training, conduct cleanup and area maintenance, and maintain order in a small unit.

Commerce, Ga

Maintain and organize stockroom, stock shelves with merchandise. Process incoming shipments then prepare, sort, organize, and stock sales floor or stock room appropriately. Assist customers in finding items. Prepare clothes for presentation on the sales floor and restock and prepare clothes from changing rooms.

Fort Bragg, Nc

Oversaw unit vehicles while deployed in Iraq, ensuring each vehicle wasmaintained and that upgraded equipment was installed correctly toguarantee enhanced safety of fellow soldiers. Operated and maintainedequipment worth more than $800K. Installed ballistic turret glass, foglights, spare tire mounts, and radio mounts during the day while alsodriving nightly convoys and serving as a communicator and secondary convoycommander.Led a small unit ranging from 2- 28 subordinates, prioritizing the safety ofthe soldiers and the mission. Trained newcomers in Army operations andmaintenance of vehicles and communication equipment. Improved the physicalsecurity and operational readiness of the unit and obtained the highestsecurity rating possible during a base inspection while serving as UnitArmorer. Corrected an inventory discrepancy in the armory and located over$5600 worth of weapons and equipment.

Orlando, Fl

Responsible for improving the customer experience, and satisfaction. Prepare orders for customers and serve those seated in store. Ensure and maintain a neat and clean work area. Responsible and accountable for till drawer, restocking items. Clean and maintain restrooms. Provide low level maintenance of equipment and store (i.e. troubleshooting and repair of minor issues with equipment and toilet or sink issues)

Orlando, Fl

Cook food on open grill, prepare cooked food for front counter, drive through, and to be served by waiters. Take orders at front counter as well as through drive through. Maintain and operate drink, shake, fry, dessert stations, dishwashing equipment and ensuring proper stock and cleanliness. Clean and maintain restrooms. Help to improve customer service and experience by ensuring quick and accurate service. Provide maintenance for minor issues such as changing light bulbs, unclogging toilets, fix running toilets. Diagnose, fix, clean and unclog drink machines, dishwashers, and other equipment.

Havelock, Nc

Perform general service labor on cars (i.e., oil changes, tire rotation and balance, fluid and filter checks and replacement). Operate customer’s vehicles to pull in for work and test drives while keeping them clean, neat, and free of grime.

Havelock, Nc

Operate and maintain fryer and steamer stations. Prepare orders for waiters and drive through. Ensure proper stock of all food items and ensure expired items are recorded and disposed of properly. Keep cooking station clean and neat.

Morehead City, Nc

Ensure proper stocking of shelves with current items. Destroy necessary items brought back through returns process. Assist customers with finding and carrying items to the reg and to car. Ensure cleanliness of all bathrooms and department areas. Assist managers with project tasks. Process new shipments into the store from incoming trucks and place items in store appropriately. Operate hand trucks and forklifts for use with inventory. Retrieve shopping carts from parking lot.

Harley Davidson Technichian

High School, High School/Secondary Diploma Programs, 3.2 Gpa

Activities and Societies: NJROTCNJROTC Unit Commander 2001-2002. NJROTC Varsity Rifle Team 1998-2002.