Duke Zaffery Email & Phone Number

San Francisco Bay Area

• Owned the Release process across the organization for all Mobile (Android and iOS) and Web product offerings, always with a focus on the highest quality customer experience o Audited code repositories and performed code reviews of pull requests against product requirements and JIRA issues o Cut all application Release Candidates (RCs) o Deployed RCs to various environments for QA testing o Built the final deployment packages for Production (Docker image, .aab, .ipk)• Worked closely with architects to accelerate the Release cadence, and evolved Release processes from manual to fully automated, which included an organization-wide transition to trunk-based development and CI/CD• Managed all LaunchDarkly and Django Waffle Feature Flags in Production, including enabling/disabling and writing targeting rules for A/B Testing• Created and maintained documentation to guide developers toward best practices around feature flags, branch management, and version control• Performed all deployments to Production; and contributed to Incident Response by rolling back, or spinning up hotfix branches and coordinating developer and QA efforts - always working towards the highest quality customer experience• To support the QA, Product, and Sales Teams, continuously built and deployed the latest version of all applications to a variety of test environments, and maintained the status and assignment of JIRA issues• Managed all Mobile submissions to Google Play and Apple App Store Connect, and served as point of contact• Collaborated with cross functional teams to plan releases, track dependencies, and to resolve blocking issues• Fulfilled the Scrum Master role on multiple cross functional teams• Served as JIRA/Confluence Administrator• Build Tools included: Docker, Git Flow (CLI)• Deploy Tools included: AWS, Jenkins, MS App Center, Google Play, Apple App Store Connect• Automation Tools included: CircleCI, GitHub Actions

San Francisco Bay Area

San Francisco Bay Area

Technical Project Manager / Scrum Master• Served as PjM of Release Coordinationo Weekly Platform (server/API) and Web release cadenceo Weekly Mobile release, alternating between iOS and Android platformso Applied SAFe Agile Release Train (ART) practices to deliver a continuous flow of value• Served as PjM/Scrum Master for three (3) teams, including Platform (server/API) and fully cross-functional feature development teamso Guided the teams I served to use Scrum as a learning framework for improving their unique way of product development, and to foster Agile behavioro Facilitated Backlog management with Product Managers and Development Teams, helping prioritize the work, and collaborate on building a quality increment of value in the iteration• Provided successful Company-wide training on the Agile Methodology within a Scrum Framework• JIRA / Confluence Administratoro Assisted the IT Team as a JIRA/Confluence Admin, with responsibilities including:- Assisting end-users, and completing customization requests- Managing settings and maintaining projects- Creating and configuring new projects, schemes, and workflows- Development and maintenance of documentation and end user training materialso Facilitated the planning, management, testing, and roll out of a major application version upgrade and migration from datacenter to Cloud platform, resulting in significant operational cost savings

San Francisco Bay Area

Technical Project Manager / Scrum MasterServed as Project Manager for the Data Engineering & Analytics group o As part of the Data Management team, we delivered a complex Data PaaS on the Google Cloud Platform to support a new retailer network that addresses the decline of physical retailo With Data Science, we developed Data’s AI, machine learning and analytics capabilities and created new data products that drove business strategy and revenueSuccessfully led an Agile transformation to help the Data organization transition from a Waterfall development methodology to an Agile methodology within a Scrum frameworko The transition from Waterfall to Agile enabled the teams to rapidly respond to changes in priority and business needso The application of Scrum allowed us to allocate resources much more efficiently by forming cross-functional teams around the highest value deliverableso Scrum also improved transparency, which in turn helped us to continually inspect and adaptEstablished new Project Tracking and Status Reporting methodologies based on feedback from leadership at all levels, that resulted in real-time views of the completion progress for all projects, products, and work streams o Also established a weekly cadence with the executive leadership team to allow for more detailed strategic discussionsWith the PMO, instituted a formal Quarterly Planning process, that included rules, roles, responsibilities, and due dateso Resulted in planning artifacts within JIRA that could be easily baselined, measured and trackedServed as Project Manager for GDPR Complianceo Successfully led a Company-wide initiative to achieve compliance with the GDPR (General Data Protection Regulations)

San Francisco Bay Area

Technical Project Manager / Scrum MasterMember of PMO (Project Management Office)• Served as Technical Project Manager/Scrum Master for the following development teams on Project VRV:• Data • Reporting & Analytics - Built a Data reporting & analytics system that processed data from more than 1,000,000 Crunchyroll subscribers • Reduced infrastructure cost by migrating from a self operated data center to AWS• Core API (Backend Services) • Improved API response time by 80%• Payments, Subscriptions, eCommerce, Secure CDEProject: VRV• VRV is a new video experience bringing the best of anime, animation, gaming, comedy, fantasy, and technology to U.S. fans in one unified environment. (vrv.co)• Achieved successful launch of a new subscription-based OTT Video Distribution service• Served as Project Manager for Project: PCI Compliance• Achieved AOC (Attestation of Compliance) of PCI DSS 3.2 - Merchant Level 1 on an accelerated time-table of less than 6 months• Allows Ellation to process more than 6,000,000 payment card transactions per year• Training: Achieved Certificates of Completion from cPrime Agile Training• Agile Project Manager• Scrum Master

San Francisco Bay Area

Quality Assurance testing Customer Mobile's technology platform on multiple OEM mobile devices (Samsung, HTC, LG, Motorola) and wireless carriers (AT&T, T-Mobile, Verizon)Tools:• Android SDK, adb command line, DDMS, Jira, OEM-provided Firmware update appsTest Areas include:• Application optimization for:- CPU and Battery usage- Device memory, form factor and display resolution- Network bandwidth constraints- Performance and Functionality during events which may occur when the application is being executed – Incoming calls, SMSs, low battery, alerts, emails and roaming• Real-time mobile customer analytics• Web-based content management system

San Francisco Bay Area

• Managed QA testing and release cycles for multiple video products and platforms, including:- Mobile Phones and Tablets – iOS, Android, and Windows mobile- High Definition, connected CE devices – HDTVs and Blu-ray Disc Players- Gaming Consoles – Sony Playstation 3, Microsoft XBOX 360- Web Storefronts (Front-End Clients) – Target Ticket, Best Buy CinemaNow (and more)- Monthly Server (Back-end) and Web Services releases for the entire product line- Maintained PCI Compliance • Managed QA testing in an Agile environment, and helped our division adopt SCRUM methodology successfully • Automated testing of browsers (Selenium), mobile devices and Web Services APIs • Developed and maintained several corporate intranet web pages that provided a centralized location for all internal stakeholders to view near real-time status of all projects on the roadmap, as well as providing a method to export and edit reports for external stakeholders • Implemented internal quality system improvements, audits, and provided cross-departmental training • Developed Test Plans and created, maintained, assigned and executed Test Suites

Novato, California

• Applied advanced technical knowledge and problem-solving expertise to serve the needs of the QA, Engineering, Sales and Field Support teams, dealing with the reproduction and quick resolution of issues found by customers working on Hollywood Studio projects• Served as QA Lead on multiple hardware-based systems, including DVD, HD DVD, Blu-ray Disc authoring systems, and the professional video encoding product line • Achieved mastery of numerous audio and video encoding systems targeted for both professional and consumer media delivery formats• Created and executed test cases and test plans based upon Product Specifications and close interaction with Engineering and Product Managers• Performed verification of stream integrity and standards compliance with format Specifications using a wide range of verification tools and techniques• Worked closely with Engineering Management to improve processes and defect tracking databases• Authored highly detailed and complete defect reports and responsibly verified bug fixes, testing all additional related functionality• Setup and maintained controlled testing environments, test systems, and verification stations• Created and maintained a comprehensive asset and test stream library• Provided leadership, direction and training for QA, Engineering, Sales and Support teams• Trade Show Presenter at NAB, IBC, CES, AES and other conferences

Emeryville, Ca

• Designed, developed, and administrated a highly effective, accelerated training program, which enabled graduates to earn a Bachelor’s of Applied Science Degree in 14 months• Responsible for maintaining the Quality of the Learning Environment• Wrote and updated all Syllabi and Lesson Plans for each of the 25 individual Courses that comprise the Sound Arts Program - each of the 465 individual Lesson Plans contain complete Class Objectives, Instructor and Student Preparations, Presentation Sequences, and Assignments• Managed a staff of 12 Course Directors, and over 20 Lab Instructors• Created all Course Budgets, and operated department within limits• Led interactive, classroom Lectures and Software Demonstrations to class sizes ranging in number from 18 to 36 students• Designed unique scheduling solutions to maximize efficient utilization of Facilities and Instructional Staff, while ensuring a healthy learning and working environment

Winter Park, Florida

• Administered all aspects of the Recording Engineering Course• Updated existing curriculum and developed methods to improve quality of training• Led all classroom Lectures and hands-on Laboratory learning experiences