Duncan Field Email & Phone Number

Kingswinford, GB

As a senior leader reporting to the COO, I have been responsible for driving the operational objectives and key results for the Vehicle Finance and Retail Savings functions, overseeing teams in Collections, Specialist Support, Recoveries, New Business, Payment Processing, Customer Services, and Customer Experience.A key achievement was leading a critical.

Solihull, England, United Kingdom

I had extensive experience leading multiple aspects of the Retail Savings business, including Operations, IT, Business Analysis, Testing, and Change Delivery. My focus was on driving operational excellence and innovation to support the bank’s growth in a dynamic market environment. One of my key initiatives was establishing the bank’s first business.

Solihull, West Midlands, United Kingdom

As a senior leader, I designed and implemented the operating model for supporting services as we transitioned from programme delivery to service acceptance, ensuring a smooth handover and continued operational success.I developed a proven track record of delivering innovative solutions that drove efficiency, improved customer experience, and managed risk..

I was responsible for the initiation, planning, and execution of a major IT project focused on implementing a core banking platform, along with a comprehensive customer base migration.My achievements included the successful delivery of innovative technology solutions, such as integrated services and scalable systems, as well as launching the bank's.

I successfully achieved and consistently exceeded sales targets by investing in coaching and collaborating with suppliers to enhance lead data quality, all while fostering an inspiring work environment. I played a pivotal role in evaluating and implementing a range of changes to mitigate fraud, employing a layered approach to security that included.

Solihull, England, United Kingdom

In my role as Collections Manager, I was recognised as an outstanding achiever in the company’s annual awards. I was responsible for the comprehensive business case, concept, configuration, user acceptance testing (UAT), and implementation of a new collections system. This system enhanced the collection processes for unsecured personal loans, asset and.

Nottingham, England, United Kingdom

I successfully transformed a small team into a fully operational call centre, facilitating significant cultural changes that propelled the company from a startup to the leading player in the Insolvency Industry. Within my first year, I led the department to achieve an impressive 500% increase in Individual Voluntary Arrangement (IVA) conversion rates and.

Dudley, England, United Kingdom

I successfully managed a team of 180 staff members, which included five Operational Managers and 18 Team Leaders across two sites. My primary focus was to ensure the effective management of a significant bad debt charge while maintaining high-performance standards.I held responsibility for all business-critical KPIs across the Borrowing sites, proactively.

Derby, England, United Kingdom

In this role, I delivered a transformative vision for Credit Management and Customer Experience by creating the Borrowing journey, which fundamentally altered the strategic direction of Egg Collections. I held sole accountability for the Dudley satellite site, where I successfully revitalized the work environment by establishing a new management structure.