Durgesh Kumar Email & Phone Number

Noida Area, India

 Responsible for managing & supporting the core IT Infrastructure Systems including Servers, Networks & Data Center Operations. Responsible for asset management, network & desktop support operations. Maintaining Internet utilization throw 2 ISP line of 20, 20 MB data connectivity and securing it by Sophos wall Firewall with the migration of DC user’s Maintaining 300 user’s mail throws Microsoft Outlook 2010. Maintaining VOIP calling by Polycom IP phone, Vonage IP Phone, Magic Jack.  Deftly managing administrative tasks, backup and recovery, as per AD-hoc requirement disposition and filter created, event monitoring and outbound leads uploading on Aspect Dialer. Maintaining Network Security throws Firewall & McAfee Antivirus centralized server (EPO 4.6).

Noida

 Accountable for installation, maintenance and troubleshooting of each Systems and various operating systems / software Handling a Team of members Responsible for ICICI Group Branches Maintain SLA & Control Request in TAT Responsible For Making Inventory, Hardening & All Asset Related Reports. Responsible for Co-ordination in Implementation of new infrastructure with HO & Vendor.  As a Group Leader one of my major responsibilities is to provide support to user’s in secure circumstances as defined by ICICI Bank & There Group Companies.

New Delhi Area, India

Effectively monitoring helpdesk SR in FCRM and try to resolve problems that could not be resolved by L1/L2 (Working with the problem management team). Outlook Configuration and troubleshooting. Troubleshooting of the install s/w like Fincale , MS-Office and various applications Installation of s/w onto the user’s system with proper approval as per Bank matrices. Configuration and Installation of Airtel , reliance, VODA card & VPN issues. Remotely assists user for their problems related to net-meeting providing Support to users at other locations through Net meeting.

Delhi Area, India

Part of FMS team of 15 members at ICICI Videocon Tower IT support where I have to provide support to more 1000 in house user  Troubleshooting technical issues relating Desktop Network connections and server related issues.  Responsible for Maintaining Inventory & All Related Reports for more than 1000 assets(Computer’s, Printer’s, Scanner’s Switch, and Server). Maintain SLA & Control Request in TAT As a Team Member one of my major responsibilities is to achieve the Customer Satisfaction Targets as defined by the client and the organization in SLA.

Bachelor Of Science (B.Sc.), Computer Science

Education record