Dustin Baker Email & Phone Number

Portland, Or, Us

Directing the internal IT Operations and Service Desk teams supporting Networking, Endpoints, RBAC, Application Stack Management/Automation, Security, and more.

Draper, Ut, Us

In this role I am responsible for leading a global team of professionals in building technical best practices for operating a SaaS business environment and cloud infrastructure. Mentoring remains a significant component to my role as I guide the IT organization and the technical strategies and programs that solidify IT’s role as a driver of business decision-making and success.Using technology and building coalitions around prioritizing business initiatives, my objectives for this role include:★ Providing technical strategies and programs that align business requirements with overall business strategy.★ Solving complex business, process, and technical issues.★ Automating standard application provisioning/de-provisioning, redesigning VMware Workspace One implementation, and managing endpoint solutions.★ Leading building/technology design and team build out of India Tech Center.★ Driving transition from non-enterprise to enterprise tools and solutions.

Draper, Ut, Us

I joined Pluralsight to lead IT service desk and deskside support teams in providing continuous and exceptional IT service delivery and corporate service continuity for all employees while driving the company’s vision of how to provide the best possible employee technology experience.In providing technical oversight for IT service and support functions, I managed support for over 300 enterprise applications.I was also a member of Pluralsight’s Security Board of Governors and the Pluralsight Leadership Advisory Board. In this role I:★ Rebuilt global internal service desk team.★ Mentored leaders in establishing executive accountability across data delivery and customer interaction response.★ Implemented ServiceNow ITSM.★ Mentored 9 team members into senior roles.

Fort Myers, Fl, Us

I was hired as a member of the senior management team to provide strategic oversight and direction in defining a technical vision and roadmap that aligns with overall business strategy. In this role I led strategic technological, resource, systems, and infrastructure planning and implementation, communicated technology roadmap to both partners and investors, and managed a team of 40! Development, DevOps, system administration, QA, data integrity, security, networking, helpdesk, application support, and EDI managers and professionals. Highlights of my accomplishments in this role include:★ Set two-year plan for creating the technology strategy for recovering from 20 years of technology debt through new greenfield initiatives and long-term vision.★ Spearheaded the full process, procedure, and technical audit of GDPR requirements, design remediation plan, and multimillion-dollar implementation budget. ★ Integrated and built DevOps team and process into the development cycle.Transitioned to an Agile workflow operation.★ Established a new client-facing technology team and data integrity teams. ★ Chaired the company’s Security Board in partnership with security team and cross-functional development, security, compliance, system administration, network, and database managers.

Draper, Utah, Us

I was recruited to this role to strengthen the company’s corporate IT environment while managing Tier-3 support team, processes, and escalation management functions.I eventually expanded my scope of responsibility to include management oversight of ITS desktop engineering, database management, and DevOps teams.Noted highlights in this role include:★ Managed day-to-day and set the strategic tone for all infrastructure and endpoint solutions, security technologies, database operations, and auto deployments across the corporate environment of 400+ virtual machines.★ Accountable for all backup solutions and network-based storage solutions, mobile and desktop endpoints, desktop/email, and disaster recovery solutions. ★ Managed a staff of over 30 professionals and a multimillion-dollar operating budget. ★ Co-d digital transformation strategy for transition to full Bot/AI supported tasks, leading to multimillion-dollar savings over two years.★ Delivered security improvements that increased data and endpoint control with regulatory compliance that enabled business across 48 states. ★ Project managed $1M initiative and a team of 20 on relocating the company’s data center, $6M in hardware, and all corporate intellectual data in a 48-hour dark period.★ Director of a $2M initiative and a 10-member team in re-architecting existing data management structure, data flows, and procedures that created a single holistic solution and stabilized data structure.

During my time as senior systems engineer I translated customer requirements into full technology solutions, defined network infrastructure and security project scope, oversaw technology design, resource, and budgetary requirements, and created project schedules and post-implementation support plans. Contributions include:★ Served as the lead project manager for all wireless projects and subject matter expert for Aruba wireless technology and related support. ★ Consistently exceeded monthly revenue targets.★ Led the department in revenue attainment (100+%) while maintaining a 90+% utilization rate.★ Built a new Windows 2012 R2 cluster environment with BitLocker encryption. ★ Integrated failing systems from two separate companies into an encrypted, Active Directory/Group Policy-based security access structure.

As IT manager I was responsible for providing leadership and operational direction for day-to-day network and server operations, support functions, projects, contracts, and staff.My responsibilities extended to IT infrastructure, technology, development, and processes, and leveraging evolving technologies to promote company growth and operational best practices.Highlights include:★ Built the company’s core technology, managing network growth from one core server to an environment comprised of 30,000 users worldwide and 30+ Windows and Linux-based virtual servers.★ Oversaw the relocation of corporate offices with direct responsibility for the planning and execution of system and equipment installation, VPN connectivity, and services. ★ Flawlessly executed two relocation projects with no loss of data or billable time to the company.★ Removed single point of failure for multiple applications, increasing performance and reliability for crucial systems.

I held full responsibility for the management, maintenance, configuration, installation, and reliability of system uptime, performance, security, and resources. My earlier responsibilities extended to the management of Microsoft and HP 3000 systems including applications support and administration of T1s, Firewalls, and Active Directory. I was also the primary point of contact for customer support and network administration.

Bachelor'S Degree, Bachelor Of Science, Business Science

Associate'S Degree, Associate Of Science, Business Management