Lead Salesforce implementation consultant at Monarch, a division of Core10. Launched inJan. 2024, Monarch empowers organizations in the B2B SaaS financial services, capital markets, and wealth management industries to streamline software adoption and optimize technology stack efficiency.

Worked directly with non-profit organizations to analyze business processes and developed critical Salesforce solutions for business success, from managing client data migration from legacy CRM to Salesforce to conducting and developing post-implementation training and providing ongoing support.

•Migrate client historical data using Salesforce ETL tools, such as Dataloader and DemandTools•Manage data migration cases for both new and existing clients, as well as additional add-on projects, including ticket design, venues, and data deduplication•Collaborate across product teams, including working with members of the Product Development Education, Client Support, and Sales teams at ShowClix, GrowTix, and PatronManager•Moderate Client Community; answering client questions and encouraging peer-to-peer sharing•Conduct weekly Office Hours training sessions with clients to improve their understanding of daily operations and custom use of PatronManager

• Support over 500 clientele in daily operational and custom use of Salesforce through phone, email, and video screen-sharing• Install and configure managed packages for PatronManager products as well as AppExchange products• Build and test custom fields, objects, record types, processes, workflows, and automation using standard Salesforce declarative features• Serve as a point of escalation for challenging troubleshooting and business-critical issues•Produced online training content and technical support materials including live training sessions, webinars, and written documentation•Moderated Client Community; answering client questions and encouraged peer-to-peer best practice sharing

• Managed donor accounts for over 1,800 households and organizations.• Organized biannual appeals; raised over $50,000 in contributed income in fall 2016. • Coordinated 2017 Winter Gala; raised $200,000.

•Act as a member of the artistic ensemble, helping to develop organization's vision and values.•Served on the Marketing Committee, assisting with social media advertising and marketing brainstorming.•Developed a script library, providing the ensemble with an organized means of finding new scripts for the season planning process.

•Act as a member of the artistic ensemble, helping to develop organization's vision and values.•Served on the Gala Committee, requesting donations and garnering support from local business. •Developed a script library, providing the ensemble with an organized means of finding new scripts for the season planning process.

•Coordinate in-school playwriting residencies in over 20 Maryland schools, doubling residencies from previous years.•Lead professional development playwriting and monologue writing workshops for Baltimore and Baltimore County public school teachers.•Developed and maintained extensive online surveys to evaluate Center Stage's classroom initiatives.

•Developed in-school monologue residency, "My America/My Baltimore", which aligned itself with the Maryland Common Core State-Standards. •Coordinated in-school playwriting residencies in over 20 Maryland schools, increasing residencies by 275% from previous years.•Executer of the Kennedy Center's VSA & Accessibility Department's Playwrights Discovery program, served students with disabilities and exceeded our goal of 170 participating students.

•Served as a teaching artist throughout Kentucky and Southern Indiana’s public and private schools and contributed to creating nearly 30,000 artistic learning experiences for students.•Conducted pre-show workshops and led playwriting residencies. •Developed lesson plans, researched and wrote study guides. •Facilitated workshops and events for the College Days Humana Festival •Served on a panel to evaluate submissions for the New Voices Young Playwrights festival

• Maintaining electronic customer season ticket history database and filing paper forms.• Served as liaison to the community by providing insight to patrons about productions.• Kept a recorded of patron feedback.

• Transformed vacant lots into community parks and gardens throughout Baltimore City. • Strengthened community based outreach at non-profit and educational institutes.• Mobilized volunteers in fields of community based learning.

• Interviewed Holocaust survivor in Baltimore Community• Gathered research for an oral storytelling presentation of survivors personal experiences before, during, and after the Holocaust • Digitally archived filmed interviews of Holocaust Survivors.

• Weekly visit to Baltimore public elementary school.• Designed lesson plans for elementary students. • Adapted and dramatized children’s stories, which were performed by students for an audience of family and peers.

• Devised weekly workshops for college volunteers and residents of the retirement community.• Conducted collaborative theatre exercises to bridge generation gap with theatre.

• Worked with Program Director on assembling weekly lesson plans for kindergarten students, which focused on strengthening literacy comprehension skills.

• Responsible for both the physical and psychological wellbeing of the children.• Developed performance pieces the children performed at the end of tri-weekly session.