Duy T. Email and Phone Number
Product leader with 15+ years’ experience leading and managing development of programs and products that deliver exceptional customer experiences and consistently exceeds business objectives.ACCOMPLISHMENTS• Directed the product vision and strategy for Bevy's enterprise community platform, driving significant improvements in customer satisfaction and NPS scores.• Established Bevy’s product usage insights and user testing system to enhance user experience, optimize product features, and drive data-informed decision-making, leading to an increase in customer satisfaction and a boost in user adoption.• Grew REI’s Digital Community user base by over 100% while increasing organic SEO traffic by 1000% within a year through a customer driven site redesign.• Helped lead omni digital experience for REI’s physical stores connecting site visitors to in-store services during COVID pandemic. Delivered increase in site engagement and organic SEO traffic through a customer driven site redesign.• Designed, built and managed business analytics framework and team of analysts for REI Experiences that was critical to inform product design, customer lifecycle behavior, and business financials that helped scale REI’s Experience business to a 50% growth over a two-year period.• Recipient of REI’s 2014 Leadership award – one of twelve leaders selected from hundreds of leaders across the enterprise in recognition of proven commitment to REI’s strong core values, ability to motivate and instill a passion in others for the company’s mission and business objectives.• Designed, built, launched and managed REI’s Outdoor Experiences program that has engaged with over 500,000 members and customers nation-wide via outdoor experiences that strengthen customer loyalty and lifetime value for REI.CORE COMPETENCIESProduct management | Customer centered | Design thinking | Business results-driven | Strategic thinking | Defining Objectives | Domain expert | Organizational leadership | Team builder and coach | Decision-making | Prioritizing | Adaptability | Problem solving | Relentless Curiosity | Public speaking | Software as a Service (SaaS) | B2B | B2C | Data analysis | Confluence | JIRA | Adobe Analytics | Digital | SEO | HTML | Khoros Community | Platform centricLEADERSHIP PRINCIPLESDevelop and promote team | Lead by example | Humble | Self accountability | Bias for action | Concise and Clear | Decisive
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Director Of Product ManagementBevy Aug 2023 - PresentSeattle, Washington, United StatesStrategic Leadership – 35% | Product Development – 30% | Stakeholder Engagement – 20% | Team Management – 15%• Responsible for leading the product vision and strategy for Bevy's enterprise community platform, driving alignment with business goals and customer needs.• Cultivate strong relationships with key stakeholders—customers, partners, and internal teams—to gather input and drive consensus on product decisions.• Leverage data-driven insights and customer feedback to… Show more Strategic Leadership – 35% | Product Development – 30% | Stakeholder Engagement – 20% | Team Management – 15%• Responsible for leading the product vision and strategy for Bevy's enterprise community platform, driving alignment with business goals and customer needs.• Cultivate strong relationships with key stakeholders—customers, partners, and internal teams—to gather input and drive consensus on product decisions.• Leverage data-driven insights and customer feedback to prioritize the product roadmap, balancing short-term deliverables with long-term vision.• Direct and mentor a high-performing product management and design team, fostering a culture of innovation, collaboration, and continuous improvement. Show less -
Senior Product Management - Team LeaderBevy Sep 2021 - Aug 2023Strategic Leadership – 30% | Product Development – 30% | Customer Engagement – 20% | Team Management – 20%• Responsible for leading, coaching and managing Bevy product management team • Established product roadmap prioritization processes that aligns executive, UX, technical leaders and customer success managers on priority customer pain points and business needs and desires. • Built and tracked product roadmap, features, milestones, and dependencies for development teams… Show more Strategic Leadership – 30% | Product Development – 30% | Customer Engagement – 20% | Team Management – 20%• Responsible for leading, coaching and managing Bevy product management team • Established product roadmap prioritization processes that aligns executive, UX, technical leaders and customer success managers on priority customer pain points and business needs and desires. • Built and tracked product roadmap, features, milestones, and dependencies for development teams focused on delivering platform capabilities that enable community managers to operate and scale their programs across thousands of members. Show less
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Sr Product Manager, DigitalRei Sep 2019 - Sep 2021Seattle, Washington, United StatesStrategy and prioritization – 40% | Data Analysis 25% | Cross Functional Collaboration 35% • Responsible for increasing customer awareness and engagement for REI’s retail services through a digital site experience, SEO content strategy and customer insights and analysis.• Define and drive the roadmap for agile teams focused on delivering platform capabilities and digital experiences that aid customers in their journey of engaging with REI’s physical stores and… Show more Strategy and prioritization – 40% | Data Analysis 25% | Cross Functional Collaboration 35% • Responsible for increasing customer awareness and engagement for REI’s retail services through a digital site experience, SEO content strategy and customer insights and analysis.• Define and drive the roadmap for agile teams focused on delivering platform capabilities and digital experiences that aid customers in their journey of engaging with REI’s physical stores and services.• Strategized and prioritized with executive leadership, UX, and technical leaders to evaluate opportunities against customer desirability, business viability, and technical feasibility. Show less -
Business Initiative And Integration Manager - Rei Experiences And New VenturesRei Nov 2015 - Sep 2019Seattle, WaBusiness Strategy - 40% |Team Management 30 % | Cross Functional Collaboration 30% • Led the planning of the strategic execution of business development initiatives across the U.S that garnered learnings for diversifying REI’s business portfolios. Including the opening and operationalization of new physical retail formats.• Managed team of analysts who delivered insights on financials and customer lifecycle behavior and system admins to scale and adapt Salesforce Sales Cloud… Show more Business Strategy - 40% |Team Management 30 % | Cross Functional Collaboration 30% • Led the planning of the strategic execution of business development initiatives across the U.S that garnered learnings for diversifying REI’s business portfolios. Including the opening and operationalization of new physical retail formats.• Managed team of analysts who delivered insights on financials and customer lifecycle behavior and system admins to scale and adapt Salesforce Sales Cloud platform to support business needs and growth. • Led execution of key IT and Digital initiatives and projects across cross-divisional partners with budget accountability. Show less
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Outdoor Programs And Outreach ManagerRei (Recreational Equipment Inc) Aug 2011 - Oct 2015Seattle, WaProgram operations - 30% |Team Management 50% | Cross Functional Collaboration 20% • Managed central operational team as well as field managers who ensured delivery of outdoor experiences by hundreds of employees were relevant, high quality and strengthened customer loyalty and brand awareness.• Established and led operational processes and business systems that supported hundreds of employees in their engagement with 500,000 customers annually.• Directed and led annual build… Show more Program operations - 30% |Team Management 50% | Cross Functional Collaboration 20% • Managed central operational team as well as field managers who ensured delivery of outdoor experiences by hundreds of employees were relevant, high quality and strengthened customer loyalty and brand awareness.• Established and led operational processes and business systems that supported hundreds of employees in their engagement with 500,000 customers annually.• Directed and led annual build and delivery of a $15m budget through strong collaboration with cross divisional partners including finance, marketing and digital as well as successful change management with field teams.• Championed cross-divisional work focused on integrating REI's Outdoor Programs into physical and digital retail channels, including work with rei.com leadership to heighten customer experiences through REI’s digital platforms. Show less
Duy T. Education Details
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Architecture
Frequently Asked Questions about Duy T.
What company does Duy T. work for?
Duy T. works for Bevy
What is Duy T.'s role at the current company?
Duy T.'s current role is Product Leader | Business Leader.
What schools did Duy T. attend?
Duy T. attended University Of Minnesota.
Who are Duy T.'s colleagues?
Duy T.'s colleagues are Beth Mcintyre, Virginia Demarco✨, Mou S., Bevy Finance, German Solis, Ricky Cheak, Ana Levidze.
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1robinsonpharma.com -
Duy T. Nguyen
Vietnam
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