Dave Ward Email & Phone Number

Kitchener, Canada Area

• support myUnitron B2B portal, eCommerce roll-outs and online product catalog each launch cycle (see details within previous position below)• worked with Sonova eSolutions to integrate eScreener across multiple markets within myUnitron and unitron.com• assist with AEM (Adobe Experience Manager) development and roll-out of new unitron.com corporate and country sites • technical lead for software and database integration of third-party products to our unitron.com property• support technical requirements for XTM Translation Management System for translation of our Unitron sites• maintain Bluetooth Compatibility and HCP lookup integrations for unitron.com • involved in initial Salesforce integration for online lead generation within unitron.com• work with Sonova Web Development on upgrades and maintenance of our AEM platform• create Google Analytics reports for corporate and Group Companies metric tracking• set up Google Tag Manager campaigns for click, social media and web element tracking

Kitchener, Canada Area

• managed and promoted our B2B portal (myUnitron) for Health Care Providers across multiple countries• assisted group companies in moving their products and ordering process to new eCommerce sites • successfully rolled out new eCommerce sites for Unitron USA, Canada, Australia, Export/International• maintained SAP Hybris online product catalog as products move from launch to end-of-life• contacted B2B users directly to troubleshoot or improve online processes• created online imagery and video to support store products and processes• partnered with other Sonova groups to explore additional B2B services that can be integrated into our eService platforms (online hearing assessment, online bill payment, eLearning)

Cambrdge, Ontario

• Created, supported and expanded company’s main web site and their ecommerce portal • Supported over 50 satellite web sites that were automatically fed from the company’s main site• Increased market penetration and brand awareness across a global marketplace • Tripled web traffic and increased online sales requests by a factor of five over 18 months• Ran weekly email-marketing campaigns• Promoted company on social media platforms such as Facebook, Twitter and LinkedIn• Implemented tracking of visitor metrics via Google Analytics and Google Search Console• Ran Google AdWords PPC campaigns across various geographical areas and languages• Grew Google rankings on 1000+ key words where 250 key words are on first-page search results.• Wrote custom PHP code and created WordPress plug-ins• Performed graphic design work for web site, advertising and tradeshow media• Recorded and produced video for advertising products on YouTube• Redesigned main site for mobile usability• Implemented multi-language solutions on company web • Directed advertising with third-parties via print and online resources

Kitchener, Ontario

• Created full-service company that provided custom eCommerce solutions across Canada• Published guides and financial analysis of emerging cryptocurrency markets• Installed and customized PCI-compliant eCommerce software platforms• Used analytics and social media tools for marking and promotion

Waterloo, Ontario

• Implemented Microsoft’s retail and eCommerce software solution for retailers across North America (Microsoft Dynamics Retail Management System)• Performed project management with stakeholders from need-gap analysis through to deployment • Clients included national retail chains and federal and provincial government departments• Set up SQL Server infrastructure, installed all software, network backbone and hardware devices• Implemented eCommerce add-ons, wrote custom code as per client’s requirements (NitroSell for RMS)• Provided live classroom, webinar and telephone training for retailers

Markham, Ontario

• Managed an engineering laboratory of a US defense contractor who also provided electronic services to industrial, medical and aerospace corporations• Acted as a technical liaison between our engineers and our clients• Performed employee and department training and evaluations, interviewed new candidates, maintained adequate staff levels based on budgetary allowance• Ensured ISO operational processes were run in adherence to written procedures, performed corrective actions where necessary and identified opportunities for improvement• Designed various company web site and portals