Dwayne Jones Email & Phone Number

Anaheim, Ca, Us

United States

* Lead a team of Guest Relations Representatives, responsible for ensuring the satisfaction of guests visiting Disneyland. * Implementing Guest-focused and service model initiatives aimed at enhancing the guest experience and improving guest satisfaction. * Collaborate with cross-functional teams, including Operations, Food & Beverage, and Attractions, to ensure seamless guest experiences. * Analyze guest feedback and develop action plans to address areas for improvement.

• Oversee the daily operations from ordering, purchasing, receiving, storage, and preparation of all food products to guest relations, the flow of business, and service standards• Ability to be present in all areas of the restaurant (Host Stand main dining room and kitchen) for the whole dining period. Ensure all areas of service are being met to company standards and course-correcting when needed.• Responsible for financial operations of the restaurant: accuracy of safe, change orders,… Show more • Oversee the daily operations from ordering, purchasing, receiving, storage, and preparation of all food products to guest relations, the flow of business, and service standards• Ability to be present in all areas of the restaurant (Host Stand main dining room and kitchen) for the whole dining period. Ensure all areas of service are being met to company standards and course-correcting when needed.• Responsible for financial operations of the restaurant: accuracy of safe, change orders, and bar banks, Lead Funds, and troubleshooting any variance• Ensure that all food products meet company recipe specifications for preparation and quality• Primary responsibility is oversight of the day-to-day operation of the Main Dining Room Works closely with multiple supporting departments and roles to create a world-class dining environment and guest experience• Identify opportunities for staff development and nurtures talent including maintaining comprehensive onboarding and ongoing training programs• Drive sanitation and Public Health standards at the highest level in accordance with the Company Safety Safety Quality and Environmental standards Show less

Anaheim California

• Disneyland Hotel (Banquet Department) • 2018-Present• Managed area setup and upkeep for 52 meeting rooms comprising 136,000 square feet of meeting/event space, including the 18,000-square-foot Disneyland Hotel Grand Ballroom, which accommodates 1,900 guests• Supported staff in achieving personal and department objectives and exceeding customer expectations, conducting ongoing professional development through pre-and post-briefs, and leading discussions of level setting and lessons… Show more • Disneyland Hotel (Banquet Department) • 2018-Present• Managed area setup and upkeep for 52 meeting rooms comprising 136,000 square feet of meeting/event space, including the 18,000-square-foot Disneyland Hotel Grand Ballroom, which accommodates 1,900 guests• Supported staff in achieving personal and department objectives and exceeding customer expectations, conducting ongoing professional development through pre-and post-briefs, and leading discussions of level setting and lessons learned• Communicated with outside vendors, event planners, and guests to align expectations• Coordinated logistics between departments for all functions via weekly BEO meetings• Negotiated disputes with professionalism and focused on identifying “win-win” outcomes Show less

Disneyland Hotel

• Oversee staffs of up to 75 employees per shift, working at Goofy’s Kitchen (buffet style), Steakhouse55 (Fine dining), Trader Sam’s ( Tiki-themed bar), Tangaroa Terrace, (Hawaiian themed quick service) & Room Service

Disneyland Hotel

• Received training in all aspects of food and beverage management. Exposed to all areas of operationsat this resort hotel. Completed courses on ineffective leadership styles and customer service

Soda Fountain & Studio Store- Hollywood Ca

• Directed daily operations at this restaurant that also sold Disney merchandise driving sales volumes. Managed both front and back-house duties at the restaurant• Calculated and administered payroll. Ensured receipts were balanced at the end of each shift. Addressed and resolved customer concerns• Responsible for inventory control and ordering. Coordinated with the Kitchen Manager on specialevents, such as private parties and catered events with up to 1,000 guests• Coordinated… Show more • Directed daily operations at this restaurant that also sold Disney merchandise driving sales volumes. Managed both front and back-house duties at the restaurant• Calculated and administered payroll. Ensured receipts were balanced at the end of each shift. Addressed and resolved customer concerns• Responsible for inventory control and ordering. Coordinated with the Kitchen Manager on specialevents, such as private parties and catered events with up to 1,000 guests• Coordinated and planned over 100 high-profile events for Disney/Pixar movie premiers at the El Capitan Theatre• Reduced labor costs through careful scheduling and organizing of employees. Recognized by Disneymanagement for achieving increased efficiency that resulted in a promotion from Host Show less

Malibu, Ca

Managed and trained a house staff of 5. Screened and responded to calls. Shopped for personalitems, including clothing and travel essentials, utilizing discerning eye and discriminating tastes.Arranged travel plans and traveled internationally. Collaborated with outside contractors to coordinatebuilding and grounds maintenance. Closely monitored the household budget. (2005 to 2008)