Dwayne Robinson Email & Phone Number

Grapevine, Texas, United States

• The Technical Platform Analyst is responsible for ensuring accurate and timely implementation and ongoing building of benefit plans into the online auto benefit enrollment platform; serves as a credible and reliable.
• Implementation of Benefit Plans into the platform through targeted building plan procedures
• Revision of benefit plan design as needed to update for Client changes and ensure accurate and consistent benefit design within the organizational network
• Ongoing testing of benefit plan designs to ensure accuracy within the systemKnowledge, Skills, Abilities:
• A minimum of 3 years Benefit/Health Plan experience in employee benefit and/or insurance capacity required
• A minimum of 3 years of experience interpreting benefit plan design and summary plan descriptions required

Grapevine, TX

Administer everyday workflow of all implementation processes and provide technical support to all associates. Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation for team.Monitor all implementation requests and help with the day to day.

Allen, TX

Customer Service Supervisor to perform day-to-day management, motivation and training of HHC/City of Dallas Benefit Counselors. Responsible for directing a team of Benefit Counselors to handle inbound calls or outbound call efforts related to City of Dallas core insurance plan benefits. Applies knowledge of Homeland’s tools, policies, and procedures to.

Las Colinas, TX

Manage a staff of 12 customer service representatives and ensures that Customers and Clients are retained, satisfied, and that their needs are fulfilled. Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer and Client needs. Worked with the Claims, Provider.

Frisco, TX

• Self-Pay Supervisor, Led a staff of 19 Collections Specialist and the daily, weekly and monthly activities in the collections department. Managed the day to day processes and the department collections goals and.
• Supervised Work Compensation, Third Party Legal medical accounts, and back-end collections process
• Managed the 180 Day + delinquent accounts on auto dialer
• Quality monitoring individual and team dialer production requirements
• Managed a staff of 5 Insurance Claims reps inventory, production and call quality
• Managed 14 Early-Out auto dialer collections specialist

Plano, TX

• Customer Service Supervisor - Led a staff of 27 Inbound Customer Service Representatives handling T-Mobile Wireless customers with new service, billing rate plans, and account maintenance. Managed the daily, weekly and.
• Managed the day to day operations of a 200 seat inbound customer service call center
• Responsible for the day to day managing of 27 direct reports and 2 mentors
• Quality monitoring individual and team dialer production requirements
• Reported call center daily service level results to outsourcing management
• Managed service levels, average handle time, the average speed of answer and staffing percentage to schedules.

• Customer Care Manager - managed a staff of 5 Customer Service Supervisors and 55 Customer Service Representatives. Managed the day to day for business telecom installation operations in 32 markets across the United.
• Helped develop the Departments policies and procedures
• Implemented a Career Pathing Program for customer service representatives
• Developed the Supervisor and CSR performance requirements
• Completed supervisor annual performance reviews.
• Managed and published daily weekly and monthly performance reports to Customer Service Director

- Managed a staff of 4 Supervisors, 1 Admin, 1 Voice Link Coordinator and a staff of 62 employees. Managed the activities in the credit and collections departments. Supervised the processing and verification of applications for credit and the solicitation for payment on overdue accounts. Managed day to day operations for the Central Region of the United.

Associates Degree, Business & Finance

Business and Finance principles in the US Military

High School Diploma, General Studies

Activities and Societies: BasketballVarsity Basketball; Who's Who in American High School Students;