• Performs black box and exploratory testing on the Dinerware Point of Sale solution. • Responsible for creating automation tests using Selenium and Python.• Responsible for curating and developing automation to cover Dinerware web productions.(Home office, Dineware connect, etc)• Assisted Product Manager in bringing a project back into line. Work with other stakeholders to fix scope, and bring the application into spec.• Experience in developing high quality test plans and test cases.• Strong knowledge of QA methodology and tools.• Ability to understand technical specifications and analyze data.• Comfortable communicating cross-functionally and across management levels in formal and informal settings.• Perform escalation support for Dinerware customer service desk.

• Provide phone, remote and on-site support for Dinerware POS systems.• Install/configure networks for the local Dinerware customer base.• Part of 24/7 on-call support rotation.• SQL database repair and recover.• Training tier 1 help desk technicians.• Provide onsite technical support for Dinerware dealers worldwide.

IT Professional with several years of customer service experience, who has the ability to work well as a team player or individually, successfully carry out job duties with minimal supervision, work effectively in a fast-paced environment under pressure, and efficiently multitask.

ssisted customers with activating phones. Helped customers understand billing and calling plans.Secured $25,200 a month through customer retention for customer service branch. On average, retained 21 valued customers per month. Average customer spent $120.00 per month Utilized multiple computer programs while assisting customers, and assisted customers in making informed decisions about next phone upgrade.

Performed a wide range of services, including document preparation, account servicing/maintenance (account reconciliation, address changes, stop payments, account closings, transfers, notary duties, check order processing), and problem resolution. Solicited new accounts and cross-sold products and services. Achieved 20% above customer satisfaction goal and still maintained a talk time that was shorter than optimal talk time.