BAE Systems -British Aerospace Engineering 2009 - PresentSenior IT Specialist/Lead Support IT infrastructure of engineering headquarters 500+ users- resolution surrounding installation, problem resolution, break fix, hardware and warranty replacement, conference room support and training to a large customer/VIP level executives.• Maintained computer systems for all 500 Users/Executive, provided software and hardware support• Team Lead desktop support. Guidance, Training, user environment Knowledge• Work with Vendors Dell, HP on warranty of hardware and replacement parts.• Follow IT Project and ensure it’s completed on time, Refresh projects, Network equipment replacement • Use Sccm to install software• Deploy user phones creating them in the call manager. Cisco Phones• Imaging HP and Dell computers• Remote Support through Dameware, Bomgar• Installing/set-up Cisco any connect • Training end-user and Technical support• Writing Documentation for Technical support\ Microsoft Office support• Installing/setting up network and desktop printer and Hardware support for printers• Maintained asset records of all IT equipment• Working with 3rd party to troubleshoot 3rd party software• Add/modify User/computer in Active Directory• Spec out new computes for future needs/refresh• Configuration of Cell Phones (AT&T\Verizon) Iphones, Android phones• Projects work (Refresh user computers with fresh image and data transfer, Replace and wire network switches)• help improve our onboarding process/process changes• Support all meetings and conferences. Crestron to basic conference rooms• Provide full service support for new and refreshed machines. Ensuring very little downtime. Image, copy data and install software