Manager
Current● Supervised nightly operations of delivery routes, ensuring efficient tracking and handling of returns, damaged pieces, and discrepancies.● Managed a team of 50 independent contractors, providing oversight, scheduling, and performance management to ensure operational excellence.● Directed the return department activities, resolving issues promptly to maintain smooth operations and customer satisfaction.● Managed Loss Prevention items● Collaborated with distribution center teams to track missing pieces and investigate route issues,ensuring timely resolution and minimal disruption to operations.● Prepared and presented nightly reports on key performance metrics, including truck turnaroundtime and inventory accuracy, to management.