Dale Mccook Email & Phone Number

As Executive Counselor, I guide, advise, and provide CxOs and other IT leaders with best-practice research and industry insights to optimize their organizational performance and market position. I diagnose our member’s pain points and ideate around service and innovation opportunities and deliver customized key initiative plans and roadmaps that develop/enhance their organizational capabilities and improve their decision making and risk management.

Washington Dc Metro Area

Provided IT advisory services for Gerson Lehrman Group (GLG) and AlphaSights

Manage IT Governance program, IT Strategy, Emerging Technologies, and Management Controls in addition to the Agency Relationship Manager program Developed the IT Strategy and roadmap supporting a budget of $450M+ in consultation with agency stakeholders to support key performance goals Fostered the introduction of emerging technologies to enable operational efficiencies. Several technologies are being piloted by business units to provide needed automation and cost savingsManaged the Internal Controls and Risk management and Audit support functions and ensured full compliance of all systems and swift resolution of process gaps in the existing vulnerability management process

Managed the Agency Relationship Management (ARM) program which has primary accountability for ensuring productive working relationships with the business units throughout the MTA agenciesPartnered with senior executives of the MTA agencies to coordinate IT service demand, service delivery and development of strategiesOptimized management of over $100M in capital investments through robust investment strategy planning and governance process. Prioritize IT demand, create and maintain a portfolio metrics, establish, implement, and maintain enterprise project management methodologies, and establish, implement and maintain a quality assurance program for the IT portfolioApplied analytical skills in the prioritization and approval of IT portfolio demands

Implemented Enterprise IT Governance framework for the newly consolidated IT organization to ensure agency business needs are identified, prioritized and supportedDirected the processes, activities and systems to support review and analysis of business proposals for IT projects and initiatives, collaborating with IT and operational management to develop and implement metrics and reporting capabilitiesManage project selection and investment strategy planning which includes assessment of value delivery, risk management, resource management, schedule, and project scope

Managed staff of more than 30 FTEs and 60 consultants, providing vision in developing information technology initiatives, while directing the planning and implementation of enterprise IT systems to improve cost effectiveness, service quality, and business developmentImplemented agency IT Governance program to vet, prioritize, and appropriately fund IT investments. Oversaw transition of 10,000 desktops to server based computing on a Citrix platform generating savings of $13m over 5 years. Implemented print cost reduction initiative company-wide resulting in $3M+ in savings per year.Managed desktop support contract for 14,000 desktops

Led select task force overseeing all aspects of plan to In-source desktop services at the direction of the NYCT Executive management. Developed plan and worked with Budget department to secure funding for new IT Service organization consisting of a total of 97 FTEs with investment in Service desk and ticketing system, Call Center and field service operations. Projected savings of $4m/yearDirected all aspects of organizational development, preparation of job descriptions and Hay grade, hiring and transfers of staff at all levels, oversaw development of operating procedures, SLA development and contract management for services and supplies

Valued member of Executive transition team leading to the formation of new Technology and Information Services Division responsible for devising strategy and organizational development programManaged staff of 50, providing vision and leadership in new organizationSupervised all aspects of department performance. Established priorities, goals, plans and resources to ensure delivery of effective project and portfolio management functionManaged, mentored and developed the Internet Technologies team, HR, Budget, Performance Management, IT Strategic Initiatives and Customer Relationship Management functions for new DivisionFacilitated the Emerging Technology and Pilot programs to foster innovation and support operational needs. Implemented a robust IT Standards and Policies program

Directed the research, evaluation, implementation and project management of new and emerging technologies to provide effective solutions to business needs consistent with the organizations Information Technology StrategyDeveloped Technical Standards, Policies and Procedures program and implemented best practices.Served on the IEEE Standards Association Standards Board - New Standards Committee (NesCom) developing national standards (2003)Managed innovative pilot projects portfolio with enabling technologies including early GPS/ITS applications, Automated Systems, RF transmission, Interactive Voice Response system, Decision Support systems, Imaging systems, Multimedia, e-business applications, Wireless and distance learning technologies

Managed $11M fast track upgrade of Data -Communications local-area/wide-area network to support growing agency needsProject highlights included network redundancy; hardware/operating system upgrade; ATM implementation; Ethernet LAN migration; E-Mail system migration and installation of inter-agency high-speed gatewayDirected technology selection, vendor negotiations, budget, staff development, contract management, implementation and project management and closeout

Evaluated and developed Technology strategy utilizing wide area/local area networks, fiber-optic transmission systems, and automated systems that were approved by Executive Staff.Implemented multi-faceted technology projects to improve operational efficiencies for various business units using Global Positioning Systems, wireless communications, on-line automated supply logistics and distribution system resulting in productivity gains

Directed critical phase of the multi-million-dollar Fare Collection project to design and build first state-of-the-art, high security MetroCard production FacilityManaged select phases of system installation and conducted in-service testing of MetroCard equipment, developed test procedures and reviewed proposed technical design documents and recommended changes and improvementsManaged Internal Consulting engagement to analyze operations and processes of new multi-million dollar Revenue Maintenance Facility. Recommendations submitted to Executive management and adopted.

New York City

Designed control systems for signalized intersection and timing of signal durationManaged new computerized signal design projects for federally funded Capital construction projects, coordinated activities of consultants, city agencies and community boards

Newark, New Jersey

Project Design Engineer in the modernization design for major Transit facilities. Performed feasibility studies and submitted proposals for client’s sign-offEvaluated electrical components from original equipment manufacturers to include in contract specifications

Bachelor Of Engineering In Electrical Engineering, January 1986

Business Analytics Certificate

Education record