Assisting Students, faculty and employees over the phone in accessing online courses and other resources. Utilizing Service Now ticket system to record inbound calls and escalating to appropriate groups as needed. Supporting Windows and Macintosh Operating system as well as some mobile Droid and Apple devices.

I where multiple hats daily with SYNERTX as desktop support, help desk, and field technician. I support our field users remotely using LogMeIn software of both desktops and laptops running Windows XP and Windows 7. In the corporate office I setup, install, and deploy our Corporate Windows 7 computers and keeping the on the network and running efficiently. Often utilizing Active Directory and Global Group Policy for users. Company is experimenting heavily with Google Docs and we are evolving… Show more I where multiple hats daily with SYNERTX as desktop support, help desk, and field technician. I support our field users remotely using LogMeIn software of both desktops and laptops running Windows XP and Windows 7. In the corporate office I setup, install, and deploy our Corporate Windows 7 computers and keeping the on the network and running efficiently. Often utilizing Active Directory and Global Group Policy for users. Company is experimenting heavily with Google Docs and we are evolving more to using it more and more, leaving me at the fore front of troubleshooting issues as they arise. I also provide local and remote field support to facilities when required, performing start ups and on site service when required. Show less

Worked in Mattel's global data center located in Phoenix Arizona. Primary function was global help desk support. Most common issues included password or login help with various programs the company used, such as eTime, Peoplesoft, Active Directory, and Black Berry support. Also assisted users with computer issues when able to so remotely. Anything that could not be fixed in this manner was then escalated to the local desktop group. Supported security token login for traveling and remote users.

Supporting national Retail chain with POS (Point of Sale) systems and back office server and computer equipment. Assisted users in the use of Peoplesoft, ADP ETime and provided support for SAP. Primary point of contact for support with wireless RF Scanning guns running a Windows Mobile system.

Monitor and support of Fuel Tanks and Gauge Alarms electronically for various Gas Station Chains. Remotely Maintained equipment and alarms, dispatching service when required. Often on call over the weekend to help provide 24/7 service. Veeder Root Level 1 Certified.