Corey Dyer Email & Phone Number

San Diego, California, United States

San Diego, California, United States

Greater San Diego Area

Providing on-site support for client technical environments, including networking/server infrastructure, desktop support, etc.Acting as a customer-facing systems consultant, technical advisor, and onsite resource for client points of contact, making recommendations for the technology road mapAssessing and documenting client infrastructure for use by help desk support staffResolving technical issues for managed services clients, providing support in person and remotely by email/phoneThoroughly documenting all activities in Connectwise ticketing systemConfiguring and utilizing monitoring tools to ensure high uptime for client environmentsMaintaining compliance with all company policies and proceduresPerforming all related duties as assigned by supervisor

Greater San Diego Area

Nashville

- Supports deployment of Network Interfaces, Cisco Router, Nexus, F5 Firewalls, AT&T business Direct tickets. - Supports a wide range of hardware, including PCs, peripherals and medical monitoring devices.- Provide support for Windows server 2003-2012, Unix and their applications; SQL, and Proprietary Software developed in the company .- Works closely with onsite technical teams and leadership to establish and report root cause analysis of incidents reported automatically through ticketing system- Work with System Admin and Network Engineer team to resolve Incidents

Dell Parkway

- Supports deployment of software packages, drivers and operatingsystem.- Supports a wide range of hardware, including PCs, peripherals andmobile devices.- Provides positive customer experience with each customer interaction.- Works closely with onsite technical teams to recognize and report rootcause analysis of incidents reported to the service desk.

One Century Blvd

* Assisted customers with device configuration and education* Consistently relied upon to analyze consumer information and makeprogram modifications* Creatively execute company standard service with innovativetechniques* Remain solutions oriented and results driven* Quickly problem solve for improved individual and team service* Pilot program consultant, where I sat on focus groups and wascharged with creating ongoing team strategies.