Dylan Barton Email & Phone Number

Ocoee, Florida, United States

Lake Mary, Florida, United States

Acted as the primary point of contact for clients, delivering expert-level technical support on a diverse range of products and services, consistently exceeding service level agreements.Provided timely and effective technical assistance to clients via phone, email, and chat, troubleshooting hardware and software issues to ensure minimal downtime.Utilized advanced diagnostic tools and methodologies to identify and resolve complex technical issues, enhancing system performance and reliability for clients across various industries.

Orlando, Florida, United States

Reviewed applications of financial hardship or loss of employment/income due to COVID-19.Verified provided documentation from the applicants including financial records, layoff letters, home leases, unemployment letters and Personal Identifiable Information.Followed up with applicants and their former employers via phone calls to confirm documentation and made the final determination of their case.

Lake Mary, Florida, United States

Provided technical support, such as password resets, Learning Management System (LMS), and hardware troubleshooting for students, staff, and faculty from post-secondary educational institutions from around the country.Consulted the knowledge base for each institution and followed procedures in accordance with each individual policy and federal privacy law.Documented tickets professionally and accurately to reflect the caller's issue and recorded troubleshooting steps taken towards their resolution.

Orlando, Florida, United States

Assessed, troubleshooted and repaired OCPS student and faculty computers returned to the configuration center.Imaged and QC serviced devices before return shipment to client.Keep track and record devices and parts consumed and log all service tickets with appropriate statuses.

Winter Garden, Florida, United States

Re-imaged returned district computers in the school inventory and setup audio enhanced systems and microphones within classrooms.Assisted with service tickets submitted by faculty, including resolving SMART Board issues, printer setup and voicemail PIN setups for classroom VOIP phones.Assessed damaged student devices brought in for review and assisted with recording inventory on available computers.

Orlando, Florida, United States

Set up, troubleshooted and managed technologies and networks necessary for poll-workers to effectively run and support the election process.Trained and instructed technicians with voting system technology and the proper troubleshooting process .Responded to service-calls and supported voter technology users in a wide precinct area during early voting periods, as well as primary and general Election Day.

Orlando, Florida, United States

Assisted agents with technical issues and uploading property listing database onto their Google Drive accounts.Upgraded workstation desktops and install WiFi AP's to ensure seamless connectivity and increase productivity.Configured changes on the network and managed local group policy settings.

Winter Garden, Florida, United States

Engaged with customers and assisted their needs including returns, paid hold pickups, store feedback, store credit card signup.Responded to incoming-calls and answered questions concerning stock, paid holds and store information.

Technical Certificate, Customer Service Specialist

Technical Certificate, Computer Information Technology Specialist

Technical Certificate