Dylan Smith Email & Phone Number

Marysville, Wa, Us

Bothell, Washington, United States

• Compose thousands of purchase orders for hardware, software, and services to expand Microsoft’s cloud computing into 5 new countries. • Track orders, amend purchase orders, and return or repurpose excess stock to minimize costs. • Evaluate, onboard, and maintain a pool of over 10 vendor accounts to negotiate competitive rates.• Received an On The Spot Award of Excellence for increasing customer satisfaction by 50%

Greater Seattle Area

• Created over 7 detailed process documents and personally conducted routine training sessions with around 15 employees on onshore and overseas teams to transfer my process knowledge. • Generate hundreds of daily purchase orders, quote requests, and troubleshoot systematic issues to deliver value and become a subject matter expert.

• Gutter King: Conducted an internal audit of the Gutter King website to analyze design, accessibility, and uncover any malfunctions. I then created a detailed PowerPoint and presented it to the coders so they could make updates based on my analysis• Pacific Coast Harvest: Used Google AdWords to track the effectiveness of various advertisements by analyzing CTR, percent of target market reached, frequency of views, etc. Then, I compiled the data and consulted with advertisers on strategies to improve the campaign. Increased overall CTR by 12%

Greater Seattle Area

• Supervise 100 employees to ensure the accurate and efficient delivery of 10,000 packages daily.• Generate reports in Microsoft Office to analyze Inventory turnover, tasks completed per hour, operational deviations, and budgetary spending to find process improvements.

Greater Seattle Area

• I was the first face customers saw of our company and built brand confidence. Generated leads through tabling at community events, solar energy promotional workshops, and through guerrilla marketing techniques. Brought in around 25 new leads per workshop• Composed company emails to each lead to schedule appointments. I drove a company vehicle to customer’s houses to assess their needs. I then inspected their home and measured all aspects of their roof to chart usable and optimal space for a solar array. I compiled personal profiles of each customer and delivered them to designers so they could build a solar array based on my analysis• Recruited and trained my replacement to fulfill all my previous duties and achieve the same quality of performance to continue the pace of business. I managed the new employee for their first week

Greater Seattle Area

• Managed 15 other Delivery Experts to ensure consistency in uniforms, vehicle requirements, and daily operations. Recruited and hired around 10 new employees which I took through the on-boarding process and training. Scheduled employee shifts and Solved any workplace quarrels through mediation and empowering employees to do their work the best they could

Bachelor'S Degree, Marketing, Human Resource Management, 3.5

Activities and Societies: Double major in Marketing and Human Resource Management from the Carson College of Business.• Courses taken.

Associate'S Degree, General Studies, 3.3

Activities and Societies: Fraternity Brotherhood Chairman Participated in multiple charity events: Relay for life, Miracle league, 24-hour.