• Completed an average of 4 mortgage risk-based audits daily, to keep internal controls operating effectively.• Identified risks and opportunities with management to improve business processes.• Managed completion of planned audits reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.• Achieved and maintained an average of 99% QA/QC audit accuracy YTD.• Examined financial statements to detect and report errors and irregularities.

• Reviewed documents to guarantee quality, consistency, and adherence to criteria.• Facilitated meetings and prepared presentations to share ideas and findings.• Collaborated with executive team on a weekly basis to resolve errors in reporting for the entire company.• Developed relationships with vendors to ensure submitted disputes were precise and analyzed timely.• Supported business processes and end-users by monitoring system operations and resolving issues.

• Served as a SME for all credit and debit transactions regarding merchant accounts.• Evolved comprehensive understanding of financial statements, enhancing opportunities to assess risk.• Conducted credit reviews on corporations to assess financial conditions.• Partnered with executive management to collaborate on risk mitigation tactics and expectations.• Performed routine quality checks by auditing 15% of all disputes and chargeback services.• Reviewed customer financial data to ascertain level of risk involved for extending credit.

• Spearheaded calls initiated by customer with an average call volume of 150 calls a day with an average call time of two minutes per call.• Reviewed loan agreements to verify completeness and accuracy according to applicable policies.• Stayed abreast of lending regulations, industry trends and market rates.• Collaborated with company teams to expedite one call resolution.• Reviewed client documentation and contracts for discrepancies and mistakes.

• Drove store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards.• Propelled financing in the store by successfully attaining 5+ applications for credit and debit cards a day.• Supported my team as they educate and assist employees on tools, processes and systems that will enhance ourcustomers’ shopping experience as well as increase sales.• Established relationships with customers to exceed their guest experience by providing honest and confident feedback about the style and fit to close sales. • Ensured standards are met through planogram management, stocking, re-merchandising, and straightening product throughout the day.