Dylan D. Email & Phone Number

Chandler, Az, Us

Chandler, Arizona, United States

The Senior Business Control Specialist is responsible for investigating, properly coding, and ensuring client resolution of regulator-reportable client complaints submitted by Consumer Investments clients. This includes validation and appropriate FINRA coding of both sales practice and written operational complaints – as well as drafting written responses to complaints with regulator involvement. The Senior Specialist handles matters that may be highly-sensitive and/or complex, working with control partners across Consumer Investments to ensure a strong emphasis on risk management and regulatory compliance, while supporting an outstanding client experience. The Senior Specialist may be responsible for reviewing and editing written correspondence prepared by the team to assure quality and consistency, and for reviewing escalations and potential duplicate complaints identified by other associates on the team.

United States

Responsible for ensuring reported grievances are relevant and tied to our line of business, thoroughly researching and documenting the matter, and partnering with Compliance partners as well as Merrill Management to coordinate and evaluate the resolutions to these complaint matters. Produce individual written correspondence in response to the complaintants, detailing resolutions for a portion of the cases; other written correspondence provided by this team includes account termination notifications, notices of Third Party seizure of accounts, and ad-hoc communications to clients. Drafting settlement related claim letters and working closely with regulatory agencies including FINRA, SEC, and state and local regulators to ensure complaints are being handled properly within the firm.

Chandler, Arizona

Customer support role assisting clients with inquiries regarding their banking and investing accounts. Utilizing self directed investor resources to educate clients and operating within a service to sales model to build additional value for existing client relationships.Providing account maintenance, support, and assurance to customers across the line of business. Investment support, general questions, and adding additional benefits to customers within the Merrill Edge platform. Supporting self-directed investors to make their own decisions and grow their accounts with advanced tools and resources.

Phoenix, Arizona Area

Managerial role overseeing security officers in a corporate office environment at Tuft and Needle HQ. Conducted payroll operations and security supervisory duties while implementing safety procedures and protocols to ensure the safety of client and on-site staff. Assisted customers, vendors, and associates with a wide variety of tasks while maintaining physical security presence of complex and surrounding office areas. Worked closely with Account Manager and Business Development Manager to meet company guidelines and ensure smooth operating processes.

Phoenix, Arizona Area

Performed general maintenance, area patrol, security camera review, and other security-related duties for the Cable One Corporate Office Complex. Worked closely with supervisor and client to assess site-specific needs and organizational goals. Issued identification badges for associates and contractors, completed parking assessment violations, provided customer service support to visitors and oversaw daily use of programs including but not limited to; CCTV Systems, Silvertrac, Tridium, Microsoft Outlook, and Skype for Business.

Bachelor Of Science - Bs, Criminal Justice And Criminology, 3.42 Gpa

Activities and Societies: Inside-Out Prison Exchange Program Graduate, 2017 "Inkarcerated" Prison Art Show Developer, Intramural Soccer.

Certificate, Entrepreneurial And Small Business Operations, 4.00

Activities and Societies: Entrepreneurial Summer Study Program, Visiting Student Certificate CompletionPossible through the Horatio Alger.