Dylan Kaplan Email & Phone Number

Orlando, Florida, United States

Devised & implemented marketing strategies that resulted in a significant increase in customer sign-ups for the service.Successfully promoted & sold digital mailbox services at trade shows, contributing to increased revenue & customer base growth.Demonstrated outstanding conflict resolution skills in addressing customer concerns & complaints, resulting in high levels of customer satisfaction.Lead chat agent for Team 1583, providing guidance & support to team members & ensuring smooth operations.Contributed to the onboarding process by helping train new employees & sharing best practices for optimal performance.Actively participated in daily & weekly team meetings to discuss goals & expectations, provide feedback & helped develop effective content strategies.Conducted regular analytics monitoring to assess the effectiveness of content strategies & implemented necessary adjustments to optimize performance.

Orlando, Florida Area

Headed the obtainment of sponsorships & endorsements for clients.Built & assisted in the growth of client’s brands.Created personal stories for client’s brands.Headed the negotiations of contracts for my clientele.Created & registered copyrights/trademarks to help promote client’s branding.

Deescalated calls with galled callers.Aided callers by answering any/all questions and/or concerns/issues they may have had.Performed data entry of information provided by callers.Managed client’s personal information & records.

Orlando, Florida, United States

Worked both under the parent & subsidiary companies. Transported staff to locations where they were needed that day.Assisted with the input of patient information at public vaccination sites.Assisted with the transport of non-emergency patients & personal to/from multiple medical facilities while providing high quality care.

Orlando, Florida Area

Handled Money transactionsProvided customer service by helping customers with any issues they may have.Bagged groceries for customers.Helped customers out to their cars.Cleaned front of store at closing time.

Orlando, Florida Area

• Assisted coaches during practices with drills• Prepared analytics for coaches• Recorded pitches during games• Set up field before practices and games• Organized equipment room for Baseball, Soccer, Track and Field and Rowing• Distributed equipment to athletes from Baseball, Soccer, Track and Field, and Rowing

West Palm Beach, Florida Area

• Operated Radio Board for 35 sporting events• Wrote on-air copies and promotional announcements • Edited videos through Adobe Premier Pro and Final Cut Pro• Recapped events for radio station clients• Assisted on-air talent remote broadcast, including set up and tear down.• Edited audio with adobe audition 20 times• Took notes during 5 company meetings• Ran live events for station sponsors as part of the ESPN street team• Helped develop and implement the marketing plan for the Boca Bowl on ESPN.• Reported on local and national sports news, human interest pieces, and hard news.

Master Of Arts - Ma, Public Relations/Image Management

Master'S Degree, Arts, Entertainment, And Media Management

Bachelor Of Arts - Ba, Communication And Media Studies

Bachelor'S Degree, Registered Nursing/Registered Nurse