Dylan Pham Email & Phone Number

California, United States

San Jose

Define test project goals and developing test plans based on IT cookbooks for Mobility Devices, Video Endpoints, and Windows/Mac applications, executing test cases to verify its functionalities, report problems, and to certify these products/applications before releasing end-users. Utilized Quality Center, Selenium to test EMAN, Device/Software Enablement for Mobility Services. Partnering with Apple and Samsung to test development Apple iOS, Android OS, mobile applications, upgrade software packages providing/reporting problems and feedbacks as needed. Engage with various groups in Cisco (Development and Advance Cisco Experience, IT Production) to perform testing on WebEx, Jabber, Spark, Cisco TV and other Cisco services on smart phones, tablets, Windows laptops, Mac books, and video endpoints to ensure/certify its legacy and new features/functionalities prior to rolling out to production environment. Performing certification test as joined effort with System Verification Lab Group on the wireless controller and access point before deployment to production.Coordinating with management and service owners to send out announcement, beta releases, pilot program for WebEx, AnyConnect and Apple iOS beta release.Worked with Remedy to support/resolved Supporting Executives and clients to troubleshoot mobility services, configure mobile mail, MS outlook, VPN and other Cisco services on the mobile/laptop devices, ePage, eStore, MobilePass, Jabber, Spark, WebEx and basic desktop support. Utilize SmartSheet, KanBan in managing, tracking, assigning tasks and projects to other team members.

Pleasanton, Ca

• Programmed, Upgrade and Install Communication Managers for new and existing customer.• Programmed Vectors and Intuity LX, IA770.• Installed and Programmed IP-Office and Voicemail Pro.• Troubleshooting with customers over the phone or on-site visit.• Cross connect existing or new 110 and 66 blocks.• Install VOIP switch and VPN solution.• Programmed and install Avaya C360 POE switch.• Firmware upgrade on Avaya switch and telephone set.T1/Pri signal testing, IP trunking installed.

Sunnyvale, Ca

• Coordinate with vendors for company’s move to new building.• Cross connect 110 and 66 block for all voice stations.• Voice T1 test with Quest and Sprint• Install and migrate users to Windows Vista• Created and maintain users in Exchange 2003 and Windows 2003• Upgrading and maintenance printers, copier.

San Jose, Ca

Designed and implemented voice and data solutions for Hunter Douglas of Northern California running Novell Netware, Microsoft Servers and Avaya BPX Swiches. Setup, Deployed, configured, upgrade Novell Netware and Microsoft Servers. Programing vectors, hunt groups, call center agents, super-trunks.Created and maintained Active Directory users in an Enterprise Novell Netware, GroupWise 6.5, Avaya PBX Switches and Intuity Audix voicemail accounts.Performed 24/7 support on Network issues for San Jose, Stockton and Sacramento.Designed, implemented and managed backup strategy with Veritas Backup Exec 9.0Resolve client/server connectivity problems include access right, group policies, and cabling.Monitored and resolved issues with DHCP, WINS, DNS, and Client/Server Email.Created and documented procedures for deployment and support of Windows 2000 workstation/servers trends and future plans to better assist users with their needs.Maintained, ordered all 800 fax and company’s number. Installed and configured Fax-Press Servers to receive fax order from customers. Implemented and monitored Digital recording for Customer Service agents along with monitoring their service level. Supported Black Berry, Treo PDA and setup Black Berry user’s accounts.

Bachelor Of Science (Bs), Computer/Information Technology, 3.5

Associate Of Science (As), Computer And Information Systems Security/Information Assurance, 3.8