Dylan Baumann Email & Phone Number

Oakland, CA, US

San Francisco, California, US

• Utilized technologies such as Integrated Composer logs, NGINX/PHP logs, New Relic monitoring, Solr, Redis, and Git debugging to resolve site issues.
• Designed and implemented a standardized approach for support handoff notes throughout the entire department, creating clear communication across teams and time zones.
• Participated in weekly calls with our UX Research team as the Customer Support stakeholder to provide insights about our platform's tools, customer workflows, and support staff needs to improve product efficiency and.
• Led efforts to create and maintain comprehensive documentation within the Customer Support team, improving knowledge sharing and efficiency.
• Created and managed an internal browser extension to improve Customer Support Engineers' workflow efficiency across tools such as Zendesk, Intercom, Confluence, and our own Platform Dashboard without taking time away.
• Provided ongoing efforts to improve Pantheon's core product via Feature Requests, meetings with Product Managers, UX/Design teams, support management, and ELT leaders to bring attention to product gaps, usability.

Omaha, Nebraska, US

• Position's Technical Skills:
• Able to accurately describe and communicate issues/solutions to customers regardless of their technical backgrounds.
• Extremely technical, in-depth knowledge of how website performance functions from a full-stack perspective (Including the server's language, Google Cloud usage metrics, hardware configurations, WordPress theme and.
• Advanced knowledge of WordPress Core, Themes, and Plugins
• Advanced experience with Apache/NGINX/MySQL/Varnish
• Comfort in using Command Line / general internet infrastructure tools (DNS, SFTP, bash/shell, etc)

Omaha, Nebraska, US

• Created our application's new Mobile-friendly user interface and experience to allow for non-desktop users to have access to our platform using HAML, Ruby, and SASS.
• Constructed a custom templating system which all developers (not just front-end) could use to quickly framework new application-views without needing to build them from scratch each time, along with training on how to.
• Built new tools to make life better for our customers such as the mobile-friendly rework of the application, White Label hosting solutions, and Slack-driven deployment pipelines which were then given to our customers.

Austin, Texas, US

Omaha, Nebraska, US

• Notable customers we worked for during my time with Grain & Mortar:
• Checkr (Full website and brand design)
• Twitch (Internal Engineering website)
• Google Cardboard (Tooling website)
• Block16 Omaha (Alton Brown's favorite burger joint)Position Responsibilities:
• Build and maintain fully custom, CMS driven websites using HTML, CSS/SASS, Javascript, PHP, and AJAX.

Omaha, NE, US

• I became involved with volunteering at the AIGA Nebraska chapter after attending their events for two years and deciding that I wanted to give back to the community in a direct manner. I ended up holding a chair seat.
• Served as the main spokesperson for the Nebraska AIGA chapter to all educational outlets, students, and educators.
• Developed relationships with schools and educators to build student membership, help start student-specific sub-chapters, and bring awareness of activities for inclusion.
• Acted as liaison between the AIGA Nebraska State-chapter and local AIGA student groups.
• Was the main contact between local AIGA student groups and the AIGA National branch.
• Organized, budgeted, and executed an annual student event focused on brining local designers and local students together, culminating in a large-scale portfolio review for students by local professionals at an event.

• Role Responsibilities:
• Created modern, responsive, accessible websites using ColdFusion, HTML/CSS, Javascript, MySQL, and a custom CMS which was unique to this agency.
• Prioritized requested content updates, new page development, and design alterations for over 40 unique clients including everything from small restaurants up to larger customers such as the entire The Nebraska.
• Updated and managed a custom CMS which was built in-house on ColdFusion, adding new features and deploying updates to previous customer's installations.
• Directly collaborated with every single person within the agency, from Sales, to Account Management, to Design, to the clients themselves. I take pride in not disappearing into the back room to simply produce code, I.
• Ongoing research to ensure we're providing the best technology to our clientsAdditional responsibilities:

Lincoln, NE, US

I was brought into The State of Nebraska to build an internal website which housed employee benefits information, with a very direct focus on ensuring that the site was accessible both from a disability standpoint, but also from technology standpoint since the State of Nebraska (at this time) still had some computers running Internet Explorer 7. Role.