Jan-Martin Calulo Email & Phone Number

Cainta, Ph

Philippines

• Focusing on growth, learning existing tools, resources, and Pantheon processes• Learning to work collaboratively on a team and communicate in team meetings• Answering general customer questions via live chat• Request routing to the Billing and Sales Team• Basic account-level assistance• Contributing to documentation• Assisting with testing Pantheon products and tools• Observe and learn the various roles during incidents• Participates in the CSE on-call rotation

Manila, National Capital Region, Philippines

Coach team members, which involves developing team members’ performance, offering feedback anddemonstrating the desired skills and expected work ethic.• Develop team strengths and improve weaknesses.• Identify team goals and evaluate team progress.• Resolve conflict, responsible for preventing conflict where possible and resolving it when it does arise.• Organize team initiatives, organizing team meetings, topics of discussion and progress toward the goal.

Quezon City, National Capital Region, Philippines

• Coach team members, which involves developing team members’ performance, offering feedback anddemonstrating the desired skills and expected work ethic.• Develop team strengths and improve weaknesses.• Identify team goals and evaluate team progress.• Resolve conflict, responsible for preventing conflict where possible and resolving it when it does arise.• Organize team initiatives, organizing team meetings, topics of discussion and progress toward the goal.

Philippines

• Coach team members, which involves developing team members’ performance, offering feedback, and demonstrating the desired skills and expected work ethic.• Develop team strengths and improve weaknesses.• Identify team goals and evaluate team progress.• Resolve conflict, responsible for preventing conflict where possible and resolving it when it does arise.• Organize team initiatives, organizing team meetings, topics of discussion, and progress toward the goal.

National Capital Region, Philippines

Define performance objectives and determine acceptable performance.• Provide recommendations for procedural improvements.• Understand the language/terms/jargon in the area of expertise.• Understand requisite knowledge that underlies effective decision-making and can describe where anomaliesor flaws may occur in the decision-making for his/her area of expertise.• Act as the “go to” person within a department or function for questions and problems within the area ofexpertise.• Explain the area of expertise clearly to others.• Not only answer how things are done but why.

Mandaluyong, National Capital Region, Philippines

• Assist clients with their Web Servers (Linux/Windows), domains, and email concerns via phone, email andchat.• Do consultation with small business owners to grow by suggesting products to improve their online presencethrough their websites.

Pasig, National Capital Region, Philippines

• Define performance objectives and determine acceptable performance.• Provide recommendations for procedural improvements.• Understand the language/terms/jargon in the area of expertise.• Understand requisite knowledge that underlies effective decision-making and can describe where anomaliesor flaws may occur in the decision-making for his/her area of expertise.• Act as the “go to” person within a department or function for questions and problems within the area ofexpertise.• Explain the area of expertise clearly to others.• Not only answer how things are done but why.