Dylan Johnston Email & Phone Number

Gainesville, Florida, United States

Maintained individual case files in a team of 10. Prepared administrative reports and assembled public notice files for both management and closure.Reviewed internal enforcement measures, ensuring fiscal compliance with State legislation; managed programs collecting $800k a month in payments for the region.Collected data for court hearings for audits in both child support and tax revenue, reviewing 200+ case files and coordinating with 3 other teams within the Department of Revenue.Utilized multiple confidential state programs, including DAVID, CCIS, and FCIC, to compile and analyze case data while ensuring strict adherence to confidentiality protocols to work with 250 individual cases per week.

Implemented targeted solutions that improved system uptime by 80%, streamlined workflow processes, and maintained seamless functionality in support of court operations and objectives across all six counties in the circuit.Introduced process for efficient handling of complaints reducing response time by over 30%; partnered with Purchasing Department and Dispatch Teams to resolve customer issues for equipment from various manufacturers.Collaborated with cross-functional teams, to develop presentation and document technical requirements for the deployment of new state managed system ensuring clear communication across all levels and reducing misunderstandings by 30%.Led the training initiatives for a staff of 100+ in development of strategies to modernize the IT infrastructure of the court system, instructing users on implementation.

Drafted and submitted 250+ official transcripts of court proceedings in adherence to Florida laws.Compiled and duplicated transcripts for entry into official court records, increasing retention of court documents for the ongoing record preservation project; increased document retention by 20%.Sustained records storage stability post-resolution, contributing to a 15% reduction in recurring technical disruptions and enhancing overall system performance.

Master Of Business Administration - Mba

Activities and Societies: UFMBAA Case Competition President

Bachelor'S Degree, Sociology