Dynesha Montgomery Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

- Collaborate cross-functionally with Accounts Receivable, Accounts Payable, Customer Success, Account Executives, Product, Engineering, Tax Team, Quality Assurance (QA), Billing, Retention & Renewals, and Technical Support to assess, investigate, document, and resolve billing escalations via email, outbound phone calls, and Zoom video chat.- A “2023 Top Performer” for Billing Tier 2.- Created manual invoicing during Workvivo acquisition.- Knowledgeable in Zuora, Salesforce, Stripe, Zendesk, ServiceNow, Zoom, Google Suite, Workvivo, Xero, OP, and JIRA.- Analyze invoices and contracts, investigate account usage, process manual debit and credit adjustments, process payments, update billing information, and troubleshoot billing errors.- Evaluate billing processes and workflows to improve efficiency, data security, and customer satisfaction.

- Nominated for Support Advocacy Board (SAB) and spearheaded numerous employee recognition initiatives. - Serve as a Culture Guide for 2 interns and a full-time employee to enhance diversity, equity, & inclusion efforts. - Recipient of the Support Philosophy "Listening Award" for building trust and exceeding user's expectations. - Led several Support Customer Experience (CX) sessions across departments including Quality Assurance, Employee Engagement, Marketing, Communications, Technical Support, Engineering, etc. - Organized furniture build volunteer event for Billing Team. Built 31 pieces of furniture ($1,240 team donation value) for The Furniture Bank of Metro Atlanta. Improved team dynamics, productivity, and our community.- Nominated for 2019 Support Values Award for Empowering People by being an "uplifting influence on not only our team, but also the entire company. And helping us remember our purpose of empowering the underdog."- Selected by the Corporate Citizenship Team to join the first-ever Community Action Team (CAT), which influences employee volunteering and giving. Developed two company fundraisers in 2020 and raised $225,583 for Racial Justice and $85,292 for Giving Tuesday Now. - Created a buddy-system to stay engaged with peers, assist with complex billing inquiries, encourage personal & professional growth, and emotional and mental support.-Nominated for Support Values Award in October 2020: "Along with already being a team leader, team resource, and team spirit leader on the Billing team, she jumps at every opportunity to help anyone at the drop of a dime. As well, she makes an impact on other teams (as recently shouted out by the BizDev team) highlighting her efforts in helping them achieve a record month in closed-won MRR. Dynesha also helped the Billing managers throughout our hiring process by contributing to the interviewing process, and played a key role in helping train our new hires."

- Served as Webinar Producer to increase online video training attendance by 1,400% by creating, managing, and moderating volunteer-led webinars that teach military veterans & spouses industry trends and career best practices.- Developed quarterly webinar calendar; recruited subject-matter experts (SME); collaborated with Marketing Department on digital marketing strategies and content creation including mass emails, blogs, and organic social media; and analyzed data including registrations, attendance, email open rates, and link click rates. - Spearheaded relationship with Kimberly-Clark Corporation, securing a $10,000 donation and co-branding on Scott's Shop Towels in honor of Veteran's Day campaign in November 2016. - Collaborate, develop, and manage volunteer recruitment and innovative fundraising efforts through social media, Employee Resource Groups (ERGs), corporate social responsibility, universities, and nonprofit partnerships including Stanford Military Service Network (SMSN), Society of American Military Engineers (SAME), USO, Call of Duty Endowment (CODE), and Raytheon.- Support 70 Veteran Transition Specialists and Office Managers; coordinate volunteer programs, career counseling services, mock interviews, and federal resume reviews, which improved client impact from 7% to 40% in 90-days. - Maintain over 700 volunteers and community relationships; track volunteer hours, conduct volunteer trainings & orientations; evaluate risks; and assist with the creation, implementation, and enforcement of policies and guidelines.- Networked and partnered with Community Consulting Team of Atlanta (CCT), in which Hire Heroes USA was selected twice their annual consulting project.- Completed over 2,500 mock interviews and career counseling requests.- Serve as the main point-of-contact for assisting veterans with difficult personalities and significant barriers to employment including housing, mental health, education, job training, civilian culture, etc.

Greater Atlanta Area

- Mentor over 340 military veterans & spouses by conducting detailed intake assessments, career counseling sessions, developing job search strategies, and creating resumes & cover letters resulting in 135 veterans/spouses becoming gainfully employed.- Facilitate two-day USO & Hire Heroes USA Warrior Transition Workshops at military bases; instruct between 10-30 veterans & spouses on Strategic Planning, Resume Writing, Networking and LinkedIn, and Interviewing. - Follow-up with assigned veterans using Salesforce in order to give additional assistance/counseling sessions to enhance their job search.- Collaborate with Corporate Relations & Development Staff to match suitable veterans with employers, community engagement opportunities, and specialized trainings.- Serve as main point-of-contact for assisting veterans with significant barriers to employment including housing, financial literacy, mental health, education, job training, adjusting to civilian culture, etc.- Assist with tracking program outputs and outcomes; recommend updates and improvements of all veteran program training material; maintain quality, accuracy, and privacy of assigned veteran information in Salesforce content-management system.- Conduct monthly follow-up with assigned veterans in order to give additional assistance and determine job search status; develop knowledge through various certifications, classes, and professional publications; supervise veteran employment efforts and training services.

Greater Atlanta Area

- Prepare offer letters and offer packets for new hires; offer packets include a cover page with first day instructions, benefits and stock information, relocation information, background & investigation consent forms, drug testing form and drug testing locations, and a list of acceptable documents for new hire employment paperwork.- Supported over 50 hiring managers, recruiters, staffing coordinators, and human resources professionals specializing in manufacturing, distribution, supply chain/logistics, information technology (IT), operations management, facilities, warehouse, and transportation- Scheduling candidate interviews using Microsoft Outlook as well as booking flights, car rentals, and hotels- Managing the distribution of resumes, expense reimbursement, and assessment/interview days- Maintained, qualified, and built partnerships internally and with colleges, community organizations, trade schools, military/veteran groups, internal hiring partners, supply chain organizations, and peer companies to build a talented, diverse talent pipeline- Engaged candidates during phone interviews to identify relevance, culture fit, and strong customer service skills; screened telephone calls; performed clerical duties such as typing, note taking, and managing daily mail - Developed training calendars, tracked associate training requests and requirements, verified prerequisite requirements, ordered training materials and supplies, and tracked actual training enrollment

Verizon Wireless

- 1 of 32 graduates within Georgia and Alabama for first-ever Career Builders Program, which focuses on project management, networking, team coaching, and strategic leadership.- Received 3 letters of commendation from CEO and Regional President, 2009 Core Values Award, and 2011 South Area Standout Accolade.- Sales floor management, research and resolve customer inquiries while encouraging retention, and troubleshoot technical issues. Utilized multi-tasking and tech-savvy skills to resolve challenging customer issues including device-related troubleshooting and billing and service inquires via phone and in-person; delivered innovative, individualized solutions, satisfying the ever-changing needs of the diverse customer base.- Led Internet Response Team by sharing best practices regarding account management, Net Promoter Score (NPS) surveys, customer needs analysis, and individualized solutions. - Selected for several call center committees for the department such as Quality Assurance, Implementations and Work Flow Management to discuss, plan, and execute processes of improvement.- Volunteered 350 hours delivering nutritious meals to senior and low-income communities, resulting in the Verizon Foundation donating two $750 cash grants to Project Open Hand to help address the importance of Comprehensive Nutrition Care.- Assisted with website development and special event coordination, resulting in the Verizon Foundation donating two $750 cash grants to Making Employment the Next Step (M.E.N.S.) Wear Inc. to help provide a path to self-sufficiency for at-risk men and male youth.

Las Vegas, Nevada Area

- Received 5 Diamond Meeting Planner Pins and numerous letters of commendation for providing “truly memorable customer service" for Harrah's Entertainment properties- Supervised the ticket distribution for VIP guest seating at the Colosseum- Controlled the casino block through Ticketmaster to ensure 100% utilization- Assisted hotel guests and convention delegates with package and print services at Paris Hotel & Casino; knowledgeable of U.S. Customs laws and regulations, as well as shipping & receiving policies for U.S. Postal Service, FedEx, UPS, and DHL- Served as a VIP Box Office Ticketing Specialist responsible for assisting gold, silver, platinum and diamond guests with show ticket needs for Celine Dion, Sir Elton John, Cher, Jerry Seinfeld, Cirque Du Soleil, Lionel Richie, Stevie Nicks and Fleetwood Mac, and other entertainers- Generated approximately 80% of Caesar's and Harrah's Entertainment revenue and sales growth from the VIP guests through selling, upselling, and cross promoting show tickets via phone, email, and in-person- Collected funds and maintained documentation for tickets and transactions; worked closely with VIP Services, Promotions, and Sales Departments - Responded to questions by other departments, guests, Caesar's Entertainment Management, supervisors, box office leads, and general public- Supported over 20 VIP Casino Hosts to help build and leverage an internal and external network, which drives business in Las Vegas; demonstrated self motivated and entrepreneurial mindset, as well as a commitment to personalizing interactions to drive performance

Mobile, Alabama Area

- Recruited, trained, and scheduled volunteers and interns; planned and executed special events, community outreach, fundraisers, contests, marketing materials, and sponsorships- Supported Promotion Directors to execute on-site activations at events incorporating station branding, client objectives, contesting, sponsor coordination, event logistics, hospitality, and production for radio stations 93BLX, 98.3WDLT, 900WGOK, and HOT104.1 with over 500,000 adult listeners in the Mobile, Alabama Gulf Coast area- Created packing lists, table signage, prize sheets, and one-sheets for each event, ensuring our messaging is prominent; coordinated fulfillment of contest prizes including picking winners, contacting winners, sending tickets, creating and sending all guest lists- Provided administrative support to Executive Sales & Account Managers and Promotions Department such as preparing and assembling research reports and client presentations, answering phones and typing correspondence, researching merchant/vendor account payments, and updating media kits- Developed strategic relationships with entertainment and event venues to benefit the stations; collaborated with local charities to the mutual benefit of the community, the charity, and the radio stations- Executed technical and physical set-up and breakdown of remote broadcasts and station events

Mobile, Alabama Area

- Pre-screened 150+ applicants, developed homeless client database, and referred clients to community partners- Managed events and logistics, administrative and fundraising coordination, and volunteer engagement- Assisted Director of Volunteer Management and Special Events in planning, booking, and coordination of entertainment, guests, budgets, and venues; negotiated entertainment and vendor contracts for events; maintained and tracked inventories, compiled monthly reports, and ensured safety compliance- Supervised advocacy activities to ensure goal achievement through the effective leadership, engagement, empowerment, and mobilization of event volunteers and community based events at community-based events- Possess excellent sales skills to manage volunteer and corporate relationships to reach financial goals; developed corporate and donor outreach campaigns for annual giving, major gifts, Board of Directors, and prospecting donors- Managed logistics for events including mailing lists and mailings, collateral materials, tracking of RSVPs, payment processing, vendor selection, volunteer and staff management, and administrative tasks- Liaised with event co-chairs, committee, honorees, donors and guests during the planning process and at events; coordinated weekly & monthly update/calls with event committees and special events team- Initiated and oversaw special fundraising projects; ensured event wrap-up by sending acknowledgement letters to all participants, including sponsors, evening guests, celebrities, auction buyers, auction donors, auction solicitors, and media partners- Served as an Intake Coordinator to manage community and family client referrals with emotional, behavioral, housing, education, or medical complexities; scheduled client appointments and updated & maintained an active database to meet privacy and regulatory compliance

Bachelor Of Science In Business Administration, Marketing, Business, Management, Marketing, And Related Support Services

Activities and Societies: - President’s List and Dean’s List - Alpha Theta Chi Collegiate Honor Society - American Marketing Association.

Organizational Leadership Graduate Certificate, Organizational Leadership

OLCU600 Foundations of Organization Leadership OLCU601 Democracy, Ethics, and Leadership OLCU602 Self, Systems, and Leadership

Executive Certificate In Public And Non-Profit Leadership, Organizational Leadership

OLCU 621 Frontiers of Public and Nonprofit Leader OLCU 626 Dynamics of Public and Nonprofit Leaders

Business Project Management Certificate, Business Administration And Management, General

PM401 Introduction to Project Management PM415 Microsoft Project for Managing Projects PM420 Project Selection, Planning, and Scope PM421.

Grant Writing And Management Program Certificate, Business Administration And Management, General

Digital Marketing