E Hernandez Email & Phone Number

Jacksonville, Florida, United States

TCS – Tata Consultancy Services Jacksonville, Florida Capacity Planning Management and Performance (08/2022 - Present)• Lead Capacity Planner for distributed-systems with complex virtualized servers and legacy standalone servers.• Provided capacity solutions to CSX Business Partners and TCS brethren support groups which consisted of recommendations to migrate from physical to virtual environments, along with horizontal or vertical scaling• Provided Quarterly Forecast Results to proactively identify any issues within certain environments, and facilitate discussions with various application groups to inform them of these findings. Presented these results to various levels of senior management• Defined and implemented workload definitions which allowed us to slice and dice across Oracle RAC, WebSphere/Liberty Stacks, or any other shared environments• Provided sizing recommendations for on-prem servers slated for the cloud (Azure AVS or Native)• Heavily engaged in Problem Management discussions to assist with identifying capacity constraints, examining database performance issues, analyzing JVM performance, or identifying root causes• Assisted with identifying underutilized environments to target for consolidation• Demonstrated the ability to identify upstream or downstream impacts against current environments• Able to effectively interact in cross functional group settings, both verbally and in writing• Effectively trained and mentored new hire while maintaining SLAs within our own service requests

Jacksonville, Florida Area

• Lead Capacity Planner for distributed-systems with complex virtualized servers and legacy standalone servers.• Provided capacity solutions to various Business Partners which consisted of recommendations to migrate from physical to virtual environments, along with horizontal or vertical scaling• Provided Quarterly Forecast Results to proactively identify any issues within certain environments, and facilitate discussions with various application groups to inform them of these findings. Presented these results to various levels of senior management• Defined and implemented workload definitions which allowed us to slice and dice across Oracle RAC, WebSphere/Liberty Stacks, or any other shared environments • Successfully deployed our collection tools within a closed network (Positive Train Control [PTC])• Responsible for automated reports to various application groups via Team Quest• Worked on transformation projects that converted mainframe transactions onto distributed systems• Active in Problem Management calls to identify any capacity constraints• Administrator and Tool Smith for BMC Native Tools such as BPA/TSCO, BCO, Automator, Visualizer, Investigate• Worked Application performance issues and/or Performance and Load Tests via CA APM• Responsible for Maintaining and administering Capacity group’s application servers• Provided Training and Mentorship to interns aligned within our group• Received several professional performance awards recognizing leadership and technical ability

Jacksonville, Florida Area

• Responsible for leading a team of capacity planners and assisting them with various project needs if requested. Also responsible for training, orientation, interviewing, coverage assistance, and other management responsibilities.• Subject Matter Expert (SME) in development projects. Worked closely with TPMs, TDMs, SDMs, DTLs, CEs, and other SMEs as we plan for system capacity to support business functions. • Monitor, measure, and plan adequate amount of hardware resources, required to meet service levels, now and in the future.• Perform capacity analysis for midrange systems impacted within initiatives over a future period of time• Properly forecast workloads within the forecast horizon based on volume information provided by project team

Jacksonville, Florida Area

• Subject Matter Expert (SME) in development projects. Worked closely with TPMs, TDMs, SDMs, DTLs, CEs, and other SMEs as we plan for system capacity to support business functions. • Monitor, measure, and plan adequate amount of hardware resources, required to meet service levels, now and in the future.• Perform capacity analysis for midrange systems impacted within initiatives over a future period of time• Properly forecast workloads within the forecast horizon based on volume information provided by project team

Jacksonville, Florida Area

• Delivered technical infrastructure designs which offered solutions for project groups• Translated business’ non-functional requirements into technical requirements• Every Project/Design strictly followed the Six Sigma DMAIC process• Recommend the appropriate platform, software, configuration and communication linkages needed to provide end-to-end design solutions in support of business requirements• Managed multiple projects and provided diagrams, technical requirements, statements of work, and costing workbook within the Technical infrastructure designs• Designs created were used to represent the ‘plumbing’ of the end-to-end total picture• Strong leadership skills, project management skills, and effective communication skills• Host remote meetings and effectively time deliverables with remote employees in any and multiple time zones

Jacksonville, Florida Area

• Responsible for monitoring various server types and OS Platforms o Wintel Environments, Citrix Farms, SQL and Oracle Servers, Domain Controllers, UNIX AIX and Solaris Servers, URL Monitors, Database Counters• Responsible for the construction of various ‘custom’ monitors such as; Script Monitors (shell scripts, .bat files, vbs, perl, script text files), Event Log Monitors, COM+ Monitors, Shared Memory Monitor for MQueueTeam, Logfile Monitors• Provided the construction of standard templates, Management and adhoc reports, installations and upgrades, Alert Analysis for upper management, and SiteScope administration with Alert Definitions, Redefining thresholds, identifying and correcting faulty dependencies• Retired other monitoring tools into SiteScope (What’s up Gold, Big Brother, El Camino, MOM, Patrol)• Provided training to Support Groups for basic SiteScope use• Performed on-call support for Network Operations Center(NOC) and various support groups, and later assisted the NOC’s move from Jacksonville, FL to St. Louis, MO• Authored SiteScope Alert Escalation Support Guide and several How-To documents• SiteScope representative for several Business Units [Consumer Banking (CBG Leasing), Real Estate Lending (REL), CitiAuto (AUT), Student Loan Center (SLC)]

Dallas/Fort Worth Area

• Responsibilities include UNIX Systems administration of Solaris NIS Domains which included installations, maintaining usernames/passwords, maintaining NIS maps, Csh, Sh, Ksh scripting, Legato backup & recovery, web-work, Oracle database management, and other basic admin duties. • Participated in the collapse of 30 Solaris NIS Domains. • Site Lead for Legato backups at the Spring Creek site and assisted the setup of backups for North Building and McKinney, TX. Participated in the eXceed rollout. • Later became the lead administrator for the National Product Data Management product, and then solely focused on North Texas PDM Application Support using Windchill.Important notes: Attained Government Security Clearance, Six Sigma Certified Specialist (awarded Project of the Month)

Palm Coast, Fl

• Tru64/Compaq/Digital System Administrator responsibilities include various tasks such as Monitoring the system,• Defining/Implementing ‘Company’ Backup schedules, Disaster recovery procedures, Managing User Accounts, Basic Shell Scripting, Patch Installations, and Managing Storage/Printers. • As a Programmer/Analyst, responsible for generating reports by querying Oracle database. • Also responsible for AdHoc Queries using SQL to assist in Fulfillment of particular Client(s).

Bachelor'S Degree, Computer And Information Sciences, General

Associate Of Arts (Aa)

Music Business & Pre Med

Education record

Education record