Emma Myers Email & Phone Number

As a Senior Manager, I took on more of our enterprise-level SaaS clients as well as assisted in project management for global PaaS clients using our API solution. I helped onboard and train new interns and employees, as well as assisted in designing new internal processes and standards after Sprout was acquired by TELUS Health.

Managed a portfolio of small to medium clients and with a <5% churn rate. Supported end-users through the Zendesk ticketing platform, and created new templates and process to reduce response time. Helped to create and implement new digital wellness programs for clients.

Ottawa, Canada Area

Ensured smooth execution of over 75 hotel events. Trained and supervised event staff, and ensured they had the proper resources for success. Communicated with event stakeholders to ensure their needs were met. Continuously analyzed event process to ensure efficiency and clarity.

Ottawa, Canada Area

Coordinator for the Food and Beverage management team. Duties ranged from booking group reservations, communicating with food & beverage partners, placing supply orders, processing invoices, data entry and analysis, taking meeting minutes, creating daily guest review summaries, and more.

Ottawa, Canada Area

Worked with a team of staff to execute events. Responsible for reading and understanding event orders, room setup, serving food and beverage, and ensuring client received excellent customer service.

Designed and implemented the Kids in the Kitchen youth summer camp. The week-long camp was aimed at teaching children aged 8-12 about basic kitchen skills and nutrition. Achievements: creating a full workbook from scratch, coordinating all logistics of camp (location, supplies, volunteers, etc.), recruiting 30+ children in 2 days, and running a successful and safe camp where children were exposed to new foods in a fun approachable manner.

Graduate Certificate, Health Promotion

Bachelor Of Applied Science (B.A.Sc.), Human Nutrition

Education record