E. Ramon Diaz Email & Phone Number

Tampa, Florida, United States

- SME of backup systems (Networker 19.8). Ensuring systems and corresponding devices are up to current versions to meet PharMerica's standards.- Ensure that servers alerted in monitoring system Nagios are attended.- Resolve issues found and/or engage the needed SME.- Assisted team with vSphere upgrades from 5.x to 6.x on HP C7000 platform- Assisted team with upgrading F5 from version 12.1.3.4 to version 14.1.1.3- Transferred over 200 Domains from external DNS to internal DNS- Provide support for Operations team when needed.- Build VIP for new environment on F5 as requested.- Manage ticket queue and change requests in our ticketing platform Service Now.- Help troubleshoot application issues in our virtual environment, collaborating with vendors and application owners to identify and resolve issues.

Tampa/St. Petersburg, Florida Area

System Administrator II I am responsible for effective provisioning, installation/configuration and maintenance of systems hardware, software and all related infrastructure.- Manage all aspects of backup systems (SME Networker 19.4). Ensuring major systems and applications are backed up in accordance to company's standards.- Perform daily systems monitoring (Run Book) to ensure all are operational and verification of integrity. Resolve issues found and/or engage the needed SME.- Apply monthly patches and upgrades on a regular basis.- Install new/rebuild exiting servers and configure hardware and resources optimizations as required.

Clearwater, Fl

Assist in the support, installation and maintenance of server hardware. Identify hardware, technical problems and malfunctions related to systems and services. Ensure maximum systems reliability and availability by performing daily systems reviews and checks of logs. Manage all Service requests and Incidents on a daily basis, providing company standard support. Team Lead for F5 Load Balancer and vRanger backup support.- Build both Physical and Virtual servers.- Install, maintain and upgrade systems hardware and software.- Lead SE on vRanger backups and Big IP F5 infrastructure.- Participate in various IT projects intended to continually improve/upgrade the Distributed Systems Infrastructure.- Review assigned trouble tickets and service requests on a daily basis, providing status and updates to clients.- Monitor and control infrastructure hardware performance in the area of response, throughput and availability.

Clearwater, Fl

Provide desktop, mobile devices and laptop support for over 3000 users in the Clearwater HQ and remote location. I implemented Document/knowledgebase sharepointe site to document daily issues to better train and support Helpdesk and Desktop support.- Headed the Windows 7 Upgrade Project. Supervising and training consultants to perform seamless upgrade and hardware refresh.- Provide Executive support ensuring all devices (Laptops, Tablets, Android and Iphones) are connected to Tech Data Network and email.- Provide everyday training on Windows 7 to colleagues, Helpdesk and users.- Served as lead in major projects such as minimizing number of desktops per user virtualizing applications, Laptop and Desktop refreshes, Support for Executive conferences.- Support technical shows with AV equipment and daily mobile support.

Senior Technical Officer / Lotus Notes Administrator, Tampa, FL February 2004 to December 2008Rebuild / update outdated servers and software, and manage day-to-day operations / support for Lotus Notes comprised of 40+ NT 4.0 and Windows 2003 servers in a Microsoft environment and multiple SANS requiring 24/7 support. Helped with the implementation of the backup process and update disaster recovery plan. Supported approximately 65,000 users in multiple US sites.- Improved the Lotus Notes Mail infrastructure by streamlining the system, from hardware to proper configuration and training the technical team on the use of Lotus Notes. - Implemented backup tape schedule corrections and eliminated obsolete policies which reduced the excess amount of tapes and saved over $1 Million to the department.- Instituted a Disaster Recovery system to ensure business continuity for Treasury Services Lotus Notes environment which consisted of 3 mail servers on Compaq SANs processing trillions daily.

Provided on-site and remote Level III support for Lotus Notes, including software / hardware installation, configuration, optimization and administration for local and remote sites. Supported a wide range of third party applications.- Administered 6 Notes Database servers, 1 News server and 1 User server.- Verified all news was received from vendor and ensured replication to all remote sites were received.- Maintained connection with Lotus Notes News to ensure that Administrators and Developers received the most recent updates.- Installed Lotus Notes client for all users and verified access to needed databases.- Managed all users installation of Loan Ware and DealScan software.- Installed and tested Notes servers for Los Angeles, Chicago, Houston and Puerto Rico.- Led migration efforts for version 4.2 to 4.52.- Obtained Application Development basic skills through a technical course and experience.