Elizabeth J. Addington Email & Phone Number

Castle Pines, Colorado, United States

Initiate immediate customer success by facilitating implementation of accounts. Ensure long-term success by fulfilling professional service requests including best practice discussions, project scoping, and configuration reviews.Manage 10-15 customer onboarding projects and professional services packages simultaneously. Maintain project plans, deliverables, and timelines to ensure seamless product integration. Consult and strategize with clients to develop and implement creative solutions based on customer goals and best practices. Deliver amazing customer experiences.Design and configure administrative, financial, and membership data. Use complex formulas in Excel to manipulate and format data to assist with data migration. Engage in cross-team collaboration with Sales, Data and Web Specialists, Technical Support, and Product Development to support implementation. Educate new customers on database usage to ensure smooth adoption of product.Contribute ideas and initiate tactical improvements to overall implementation process and customer experience.Personify provides purpose-driven software that anticipates client needs, service that empowers teams, and solutions that work together. We maximize engagement to deliver value to your membership, donors, attendees, and exhibitors with technology that accelerates your mission and builds reliable revenue streams. MC Trade is an all-in-one membership management product for associations and chambers of commerce.

Castle Rock, Colorado, United States

Guide players and parents to 18 game locations for recreational play. Ensure safety of players, referees, and coaches. Escalate issues to Recreation Director as appropriate. Assistant Coach for 7U-9U and high-school aged co-ed teams, leading warmups, drills, and gameplay.Colorado Rapids Youth Soccer Club is a 501(c)3 nonprofit organization. Rapids Youth Soccer is Colorado’s premier youth soccer experience and the only club in Colorado to offer opportunities from three-years-old to professional, from beginner to Major League Soccer.

Arlington, Virginia, United States

Oversaw billing systems for annual budget of $1M+. Created and sent 1K+ invoices yearly. Primary billing contact for dues and non-dues payments. Managed Accounts Receivable. Processed payments. Assisted Accountant with financial reconciliation and annual audit.Managed most successful travel program to date with $31K collected, 250% over goal. Coordinated recruitment, promotion, logistics, and payment. Primary contact for travelers and travel agency.Maintained webpages and managed registration for 100+ events annually. Gathered payment, guest lists, and promotional materials from 275+ sponsors yearly. Prepared reminder notices for all Chamber functions. Emcee for Young Professionals Series.Prepared materials for 20 Board of Directors and Executive Committee meetings annually. Conducted comprehensive diversity and business research, preparing nominee profiles for Nominating Committee. Primary contact for office vendors. Bid out major contracts for cost savings through RFP process. Provided recommendations to President & CEO and coordinated new system implementations.Database manager for 3K+ active accounts. Trained 15 staff and Accountant on optimal database usage.Primary contact for 730 members, including numerous Fortune 500 companies and hundreds of small businesses. Ensured knowledge of member benefits. Input account updates.Provided Office Management support to team of 10. Designed and managed internship program for 5 students. Developed SOPs to maximize efficiency.

Alexandria, Virginia, United States

Inaugurated role. Maintained hundreds of regular, subscriber, and VIP client records, including meticulous details to ensure seamless, professional deliveries. Handled all client communications.Managed inventory, scheduling, invoicing, delivery, and payment collection for 1K+ artistic floral designs.

Alexandria, Virginia, United States

Trusted with delivery of 1K+ artistic floral designs, including delivery to private residences of ambassador, national news anchor, and professional athlete.

Arlington, Virginia, United States

Delivered excellent customer service to hundreds of clients by providing detailed information about studio policies, membership, and programs.Promptly responded to client concerns via email and telephone. Maintained member correspondence inbox.Handled membership sales and updated client records through Mindbody. Responsible for prospect outreach, client retention, and membership up-sells. Generated sales reports and updated sales opportunities paperwork for team use.Collaborated with local businesses and nonprofits to create unique events, partnerships, and community impact.

Washington, District Of Columbia, United States

Ensured protection of 6K+ priceless artworks, 150+ staff, and thousands of guests by enforcing safety protocol and procedures. Supervised and trained team of 60+ Museum Assistants.Facilitated daily operations of the Security Department by handling opening and closing procedures, creating daily schedules, monitoring automated security systems and controlled access to the museum by staff and public, overseeing inbound and outgoing deliveries, and filing incident reports with Conservation.Collaborated with the Security Operations Manager to address any security, staff, visitor, or building operations concerns. Coordinated with Events, vendors, and contractors to ensure the smooth operation of various museum functions.Responded to emergency and fire alarms, acting as liaison with first responders and law enforcement.

Washington, District Of Columbia, United States

Acted as security, docent, and representative of the museum to the public. Performed receptionist and Control Room duties.

Alexandria, Virginia, United States

Assisted in the execution of various events and all Friday Late Shifts under the supervision of the Curator of Public Programs.Led volunteers in the set up and breakdown of events and assisted resident and guest artists with program related activites.

Washington, District Of Columbia, United States

Set up and struck lighting equipment for corporate and special events in the Washington, D.C. area.

Washington, District Of Columbia, United States

Provided visitor and technical support for Android Jones' virtual reality simulation, as well as other interactive elements of "No Spectators: The Art of Burning Man" at the Renwick Gallery.Managed exhibition volunteers.

Washington, District Of Columbia, United States

Assisted visitor engagement with the artist's fabric architectural installation for "Do Ho Suh: Almost Home" at the Smithsonian American Art Museum.Greeted patrons and presented detailed information about the artist, artwork, and museum. Ensured the safety of the exhibition pieces.

Harrisonburg, Virginia, United States

Conducted efficient and organized load-ins, rehearsals, performances, and strikes/load-outs of events at the Forbes Center for the Performing Arts, Wilson Hall, Anthony-Seeger Auditorium, and Memorial Hall.Collaborated with production supervisors and visiting professional production managers.

Harrisonburg, Virginia, United States

Worked with all aspects of a contemporary art gallery, from development to production, including gallery invigilation, exhibition installation and maintenance, patron relations, and gallery security. Acquired experience with registration including general art shipping & handling and condition reports.

Harrisonburg, Virginia, United States

Assisted in the hang, cable, and focus of 20 productions in the Mainstage Theatre season for the Forbes Center for the Performing Arts.Led student volunteers in daily projects.

Harrisonburg, Virginia, United States

Acted as assistant coordinator of all organizational, logistical, and operational requirements of 11 full-scale plays and musicals under the direction of the stage manager.Ensured full cast attendance at daily rehearsals. Acted on behalf of the stage manager in the event of absence. Communicated effectively and efficiently with stage manager, cast, director, crew members, and design team; created and maintained management paperwork.

Bachelor Of Arts, Art History; Minor, Theatre

Phi Beta Kappa

Master Of Arts - Ma, Arts Management

Study Abroad, British Art History

Study Abroad, General Studies

Study Abroad, General Studies

Ged