Estefany Añasco Email & Phone Number

Bogotá, Bogota, CO

Bogotá, Distrito Capital, Colombia

As a Supportability Engineer, I play a pivotal role in orchestrating collaboration across cross-functional teams, including engineering, product, and support, with a focus on enhancing the supportability of our products. My responsibilities span the entire product lifecycle and involve creating technical documentation, designing and documenting processes.

Bogota D.C, Colombia

Developed and maintained relationships with clients, providing technical support and troubleshooting assistance to ensure high levels of satisfaction and repeat business. Also led a project to revamp support macros, resulting in increased usage and customer satisfaction. Additionally, revamped the onboarding process for new team members, created a.

Bogotá D.C. Area, Colombia

Managed the quality control process of Spanish/English communications to guarantee accuracy and compliance with company standards. Optimized quality procedures, leading to improved performance and customer satisfaction. Trained and mentored Quality Associates, assessed customer service candidates, and identified areas for improvement, resulting in.

Bogota

Provided excellent customer service by promptly addressing and resolving customer inquiries regarding the service. Consistently achieved and surpassed all key performance indicators (KPIs). Developed strong communication and problem-solving skills through extensive experience in this role.

Bogota, Colombia

As an education advisor, I provided guidance and support to students interested in pursuing educational opportunities abroad. I collaborated with the team in Cali to streamline our processes, ensuring a seamless experience for students. Through successful relationship building with universities abroad, I was able to expand our network of educational.

Cali

Comencé en la empresa como agente de call center, vendiendo boletos de avión por teléfono. Un mes después, me ofrecieron un puesto en el área de emisiones gracias a mi excelente comportamiento, responsabilidad, puntualidad y rápido aprendizaje del sistema SABRE, necesario para hacer reservas turísticas.

Cali, Colombia

Enseñé a niños, jovenes y adultos niveles básicos de inglés. Preparé clases de acuerdo a los niveles y necesidades de cada grupo. Guié a los estudiantes durante su proceso de aprendizaje brindando explicaciones y trabajos extra a aquellos estudiantes que presentaron dificultades.

Enseñé Inglés a niños y jovenes preparando clase de acuerdo a las necesidades de los grupos y estudiantes.

Bachelor’S Degree, Enseñanza De Inglés Como Lengua Extranjera, 4,6

Durante mi carrera me destaqué por mi excelente desempeño y dedicación. Mi talento, responsabilidad y habilidad para el aprendizaje me.

Associate’S Degree, Desarrollo De Software

Como Técnico en Desarrollo de Software, estoy en capacidad de desarrollar programas para computador, aplicados a las actividades y.

Diplomado En Gestión Integral Del Talento Humano, Business

Master'S Degree, Master'S Degree In Data Analytics And Data Management

A dynamic and modern education integrating business acumen with advanced data technologies. Specialized in developing high-quality.