Hearing Office It Specialist (Hoits)
CurrentHOITS Duties:• Serves as a Senior Computer Assistant and LAN Administrator in the Office of Office of Hearings Operations, Anchorage Hearing Office.• Provides analytical, technical and administrative support, which includes independent decision making, for the HO Local Area Network (LAN) system. Performs expert troubleshooting.• Primary adviser to management in the use of automated data processing (ADP) systems with responsibility for oversight, management and maintenance of ADP systems in a multi-operating system environment and as liaison with vendor representatives.• Programming, processing, administration and management of word processing, data processing, telecommunications, local area network, batch processing, database management/programming, electronic spreadsheet processing/programming and security.• As a Senior Computer Assistant, the incumbent has primary responsibility over systems operations and automated case processing within the office• Issue and sponsor PIV cards for SSA personnel within the HO – Anchorage account• Manage the Remote Link Alarm system, the DRAP system, the DS Control Point Security Camera System and the IVT training system for the HO - Anchorage account. Front Desk Duties:• In checking Claimants for hearings• Run daily Itinerary Reports. Also run E5F and M27 DART Reports to work Paper & 2 Card Cases• Scanning Supporting documents into claimant's digital file• In processing Hearing folders• Closing cases after hearings have been completed• Processing incoming / Outgoing mail & UPS shipments• Answer questions from claimants and representatives either by phone or in person.