Earl Singleton Email & Phone Number

Nashville, Tn, Us

Nashville,Tn

Nashville,Tn

• Managed branch service team consisting of 13 service specialists and two service managers reinforcing service standards by conducting quality control training to exceed customers expectations in Tennessee and western Kentucky.• Direct day to day basic activities to achieve company and business unit goals and objectives.• Responsible for the P&L of a medium to large sized revenue branch. While ensuring profit plans are achieved. • Conducts operational audits, quality and process assessments. • Conducts associate quality audit and coaching rides with the service specialist to ensure work is implemented to company standards. • Coaches and motivates service managers in managing their service teams to ensure an environment that motivates technician to be successful.• Follows up with branches to ensure continued action plans are in place and previous action items have been successfully resolved. • Escalates opportunities to the appropriate individuals through inspection of branches and vehicles. • Reviews and monitors quality assurance audit scores and establishes accountability system that ensures compliance with our customers programs.• Monitors regulatory compliance with state and federal agencies. • Leads monthly branch training meetings with the service technicians, and weekly manager meetings with service managers to ensure plans and objectives are in order.

• Directed and monitored and motivated the service staff of the branch to provide quality service to all customers.• Provide continuing up to date training to the service staff.• Perform quality audits for our customers to ensure the work of our service technicians meets and exceeds their expectations.• Well versed on the knowledge of all third-party audit standards and compliance.• Hold certifications in auditing standards of AIB, NPMA, Quality Green and Quality Pro.• Respond to customer complaints.• Contact pending cancellation in an attempt to retain the account.• Maintain up to date awareness of number of customers remaining serviced in the month.• Maintain inventory of materials needed for route operation.

Nashville,Tn

Managed and controlled the work load of 13 to 17 technicians . Schedule service work according to priority and maintains an orderly flow of work. Inspections of commercial facilities to identify infestations and areas conducive to pest activity.Study preliminary reports and treatment type required to control recurrence of infestation. Advise customers on necessary services including estimation of cost. Also adhering to IPM procedures for the purpose of controlling insect and rodent infestations. Perform quality audits for our customers to ensure the work of our service technicians meets and exceeds their expectations. Respond to customer complaints. Contact pending cancellation in an attempt to retain the account. Maintain up to date awareness of number of customers remaining serviced in the month. Maintain inventory of materials needed for route operation.

Greater Nashville Area, Tn

Inspected and treated premises to identify infestation source and access to infested locations. Recorded work activities performed, at each residence or commercial business. Directed and assisted other workers in the treatments or prevention of pest related issues. Received the Life Time Achievement Award from The State of Tennessee in 2006, for Pest Control Operations and Dedication to the industry and Customer Satisfaction. Received over 33 sales and service awards throughout my career as a service technician with Terminix International for customer service and satisfaction.

Greater Chicago Area